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Why is my Ipad password no longer working? Yes, I have tried…

Customer Question
Why is my Ipad...

Why is my Ipad password ***** longer working? Yes, I have tried again and again and am locked out.It is the right password.

Technician's Assistant: When did you last change your password ***** Apple ID?

Maybe six months ago.

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No. never heard of it.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Only HELP1

Submitted: 2 months ago.Category: Mac
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Answered in 2 minutes by:
12/15/2017
Mac Support Specialist: John Lohr, Computer Hardware Engineer replied 2 months ago
John Lohr
John Lohr, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 547
Experience: Owner / Technology Specialist at CentraTech Solutions
Verified

Hello and thank you for choosing JustAnswer. My name is ***** ***** I will be happy to help you.

Is it the passcode to unlock the iPad or your AppleID password?

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Customer reply replied 2 months ago
to unlock the I pad
Mac Support Specialist: John Lohr, Computer Hardware Engineer replied 2 months ago

Unfortunately, if the passcode was entered incorrectly too many times, we will need to reset the iPad.

Do you have a mac or PC we can use to do that?

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Customer reply replied 2 months ago
That is the current Visa account. Your error not mine
Mac Support Specialist: John Lohr, Computer Hardware Engineer replied 2 months ago

Your cardholder may have blocked the charge, since one would have just went through from JustAnswer also.

I assume you do have a mac or PC we can use then?

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Mac Support Specialist: John Lohr, Computer Hardware Engineer replied 2 months ago

Great. We can try to get this working without the remote access. Do you have iTunes installed on your computer?

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Customer reply replied 2 months ago
Are you trying?
Customer reply replied 2 months ago
are you trying?
Mac Support Specialist: John Lohr, Computer Hardware Engineer replied 2 months ago

Am I trying what?

And please open iTunes.

Next, please follow these steps:

  1. Power off your iPad
    1. You can do this by holding the power/lock button until you see a red power off slider at the top of your screen. Once it appears, slide it to the right.
  2. Next, connect the USB end of your iPad charger to your computer
  3. While holding the home button on the iPad, connect the other end to the iPad
  4. Continue holding the home button until you see the iTunes logo on the iPad screen
    1. The apple logo will appear first, when it does, keep holding the home button until you see the iTunes logo
  5. On your computer, click on "Update and Restore"

Does this work?

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Customer reply replied 2 months ago
where is the power lock button/
Customer reply replied 2 months ago
where is the power lock button?
Mac Support Specialist: John Lohr, Computer Hardware Engineer replied 2 months ago

It will either be on the top or on the side.

The home button is the one on the bottom center of the screen.

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Mac Support Specialist: John Lohr, Computer Hardware Engineer replied 2 months ago

Still with me?

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John Lohr
John Lohr
John Lohr, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 547
547 Satisfied Customers
Experience: Owner / Technology Specialist at CentraTech Solutions

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