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I downloaded the new update last night and when i woke up it…

Customer Question
I downloaded the new...

I downloaded the new update last night and when i woke up it is stuck on the picture of the plug and itunes, how do I fix that

Technician's Assistant: When was the last time you updated the Operating System (OS) on your Mac or device?

The last update was done on my iphone

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I dont think so but the phone is stuck

Submitted: 7 months ago.Category: Mac
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Answered in 3 minutes by:
12/15/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,492
Experience: Training and Development at Scientifically Speaking
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Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

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Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

Please follow this guide to restore your iPhone.

If you have any follow-up questions, don't hesitate to ask. If finished, please take a moment to rate my service.

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