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We had a power surge this morning that lasted literally a…

Customer Question
We had a power...

We had a power surge this morning that lasted literally a second. when I went to work my mac is black as if it was turned off. trying turning it on. no effect.

Technician's Assistant: Have you tried a PRAM reset on your Mac (rebooting and holding down Command, Option, P, and R)? Or rebooting in Recovery Mode (holding down Command and R)?

Command option p and r does nothing when I press power button

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Command R does nothing either

Submitted: 5 months ago.Category: Mac
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Answered in 3 minutes by:
12/15/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 5 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,120
Experience: Training and Development at Scientifically Speaking
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Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

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Mac Support Specialist: Justin Johnson, Mac Genius replied 5 months ago

Have you tried another outlet?

If you have any follow-up questions, don't hesitate to ask. If finished, please take a moment to rate my service.

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Customer reply replied 5 months ago
we have a battery backup that it is plugged into along with another imac. I've verified there is power. I did get it to come up a little while ago, no chimes, it let me sign in, then went black again before it got to the desktop
Customer reply replied 5 months ago
it did the same
Customer reply replied 5 months ago
i unplugged it for like the 10th time, and it restarted i held down the cmd opt P R but not sure if I did it time. but it came up and is not at the desktop. should i assume everything is ok now? do I need to do anything to prevent this from . . . crap. just went black again
Customer reply replied 5 months ago
hello any ideas
Mac Support Specialist: Justin Johnson, Mac Genius replied 5 months ago

The PRAM reset can be tricky. I would suggest trying it again. You should get chimes out of your computer.

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Customer reply replied 5 months ago
ok, i pulled the plug out, waited 15 sec. then it rebooted, no chimes while i'm holding opt cmd p r. apple logo came up. the progress bar (I'm still holding the opt cmd p r) and still no chimes. then it all went black again.
Mac Support Specialist: Justin Johnson, Mac Genius replied 5 months ago

The chimes come before the loading bar. Is your keyboard wireless. If it is do you have a wired keyboard you can plug into it?

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Customer reply replied 5 months ago
pulled plug out, rebooted while holding opt cmd p r, it came up, let me login, i went to sys preferences and then it turned black. i had no chimes at any time.
Customer reply replied 5 months ago
yeah the chimes are not happening. it is wireless keyboard, wireless is all I have. but I do have a spared wired mouse if that helps. this last time i got all the way in doing shift control option. but it eventually went black again.
Mac Support Specialist: Justin Johnson, Mac Genius replied 5 months ago

We are going to need a wired keyboard to proceed. Do you have a friend who could loan theirs for a bit to repair your computer?

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Customer reply replied 5 months ago
ok getting one
Customer reply replied 5 months ago
in just a few minutes. what do i need to do after I plug it in?
Mac Support Specialist: Justin Johnson, Mac Genius replied 5 months ago

Restart and try the PRAM reset again.

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Customer reply replied 5 months ago
ok plugged in keyboard (screen is black). then I unplugged it from back, waited 15 sec+. Then plugged it in, the screen glowed kinda blueish, and I was holding down option cmd P R. and then screen went black.
Mac Support Specialist: Justin Johnson, Mac Genius replied 5 months ago

Once it is powered off entirely hit the power button and immediately hit COMMAND + OPTION + P + R

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Customer reply replied 5 months ago
i got a chime
Mac Support Specialist: Justin Johnson, Mac Genius replied 5 months ago

YAY!!!!

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Customer reply replied 5 months ago
but 1 chime and the screen is black
Mac Support Specialist: Justin Johnson, Mac Genius replied 5 months ago

Lets give it another go. This time let go of the keys after the chime and then press them again on second boot.

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Customer reply replied 5 months ago
ok got 1 chime and apple icon start of progress bar, i let go of pram keys when the first chime sounded. but then it went black.
Mac Support Specialist: Justin Johnson, Mac Genius replied 5 months ago

Did it start up again?

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Customer reply replied 5 months ago
got 1 chime, apple icon, i let go of pram keys when chime sounded, thenit went black.
Customer reply replied 5 months ago
oh got a 2nd chime
Customer reply replied 5 months ago
now got a login screen. . .had 2 chimes in all
Mac Support Specialist: Justin Johnson, Mac Genius replied 5 months ago

YES!!!

Were you able to login?

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Customer reply replied 5 months ago
no went black
Mac Support Specialist: Justin Johnson, Mac Genius replied 5 months ago

Shoot. Boot holding the option button this time and let me know the result.

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Customer reply replied 5 months ago
came up with choose network on a black screen, then asked for network password
Customer reply replied 5 months ago
then got apple icon . . . and then went black.LOL
Mac Support Specialist: Justin Johnson, Mac Genius replied 5 months ago

I think this power surge did a number on your computer. Especially because your hard drive should have showed up with the option button. I think your drive is toast. Do you know of an Apple Repair shop near by?

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Customer reply replied 5 months ago
well the hard drive did show up, had an arrow under it but I coudnt 'select the arrow
Mac Support Specialist: Justin Johnson, Mac Genius replied 5 months ago

Lets try it again.

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Customer reply replied 5 months ago
plugged in wired mouse, this time did the network, password, and chose hard drive, let me login, screen black
Customer reply replied 5 months ago
I have actually gotten in a couple times and could see the desktop and even closed a couple programs, but then it goes black.
Mac Support Specialist: Justin Johnson, Mac Genius replied 5 months ago

It sounds like either a back light going bad or graphics card failing. Do you have a flashlight to check the screen. Like your iPhone if you have one.

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Customer reply replied 5 months ago
i got a flashlight. when do I do it? when it is black screen and shut off?
Mac Support Specialist: Justin Johnson, Mac Genius replied 5 months ago

Just after the screen goes blank.

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Mac Support Specialist: Justin Johnson, Mac Genius replied 5 months ago

Check the screen to see if there is still an image there.

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Customer reply replied 5 months ago
ok did the plug, option, choose harddrive, network, password. login screen looks normal, logged in, got into Onyx and did a drive check and it said drive was ok, now trying to repair permissions. . .
Customer reply replied 5 months ago
repair permissions finished
Mac Support Specialist: Justin Johnson, Mac Genius replied 5 months ago

Is it still working?

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Customer reply replied 5 months ago
that finished too.this is longest it has stayed up.
Customer reply replied 5 months ago
$%^@#! went to system pref and it went black, don't see any image in the screen, just like would normally be with power off
looked with flashlight
Mac Support Specialist: Justin Johnson, Mac Genius replied 5 months ago

It has to be something fried on the Logic Board. I would suggest taking it to an AASP. At least we got this far, right?

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Customer reply replied 5 months ago
we have an apple store, i guess i can take it there. what shoudl I tell them . . logic board problem?
Mac Support Specialist: Justin Johnson, Mac Genius replied 5 months ago

I would say you have an intermittent power issue. It could be a bad power supply. that would actually be best case.

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