Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I missplaced my ipad and used the find my ipad tool. I found…

Customer Question
I missplaced my ipad...

I missplaced my ipad and used the find my ipad tool. I found my ipad and am now locked out. I don’t know which username and password ***** the first one since it is an

Technician's Assistant: When did you last change your password ***** Apple ID?

Ihave changed it several times in the last 2 or more years

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No I don’t know how. Should I use my pc to reset it?

Submitted: 7 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 3 minutes by:
12/15/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,493
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

Ask Your Own Mac Question
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

When you use Find My iPad it locks the iPad. You should have set the code for it. If you do not know the code then you can restore it to factory, but you will still need the Apple ID and Password ***** activate it and use it.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Justin Johnson Your Own Question
Justin Johnson
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,493
2,493 Satisfied Customers
Experience: Training and Development at Scientifically Speaking

Justin Johnson is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I have an iPad that I haven't used for several months now I
I have an iPad that I haven't used for several months now I want to use it but I don't know the 6 number password. What can I do. Is it possible to erase everything except pictures and start? … read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
1,181 satisfied customers
It locked up. I need to activate it, but it's been years
It locked up. I need to activate it, but it's been years since I first did it and can't remember, or find, my account or password. … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
I have lost my iPad and can't get in and don't know the
I have lost my iPad and can't get in and don't know the password ***** apple id … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
I can't remember my Apple password for my iPad. Don't
I can't remember my Apple password ***** my iPad JA: When did you last change your password ***** Apple ID? Customer: Don't remember JA: Did you try resetting through Apple's online account reset tool… read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
235 satisfied customers
I did a software update and now my iPad is locked out and I
I did a software update and now my iPad is locked out and I don't remember ever setting a passcode on it … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I haven't use this iPad in a time and I don't remember the
I haven't use this iPad in a long time and I don't remember the email address or the password … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
790 satisfied customers
Have an iPad from son. He forgot his Apple ID and maybe
Have an iPad from son. He forgot his Apple ID and maybe email. Purchased at Best Buy 2013 in Daytona. Can not find receipt and Best Buy can only look 2 years back. He thinks his email used at the time… read more
Mike Taylor
Mike Taylor
44 satisfied customers
The iPad is locked. Activation lock requires Apple ID and
The iPad is locked. Activation lock requires Apple ID and password. I don't understand why it was shut down. I know the Apple ID but cannot remember password. It's been 4 years since I purchased it … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,335 satisfied customers
They “activation lock” came up on my iPad. I have not
They “activation lock” came up on my iPad. I have not activated the find my iPhone feature and my username and password ***** been changed since I set up my iPad. I don't have the original set up User… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
790 satisfied customers
I accidently hit find my iPhone and it locked my iPad.
I accidently hit find my iPhone and it locked my iPad … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
790 satisfied customers
I received a message on my iPad “your Apple ID and phone
I received a message on my iPad “your Apple ID and phone number are now being used for imessage and FaceTime on a new iPhone”. I don't have a new iPhone and I have never used FaceTime . What should I … read more
Richard Freese
Richard Freese
Computer Security Officer
BSBA
25 satisfied customers
My ipad says activation lock is showing and wants username
My ipad says activation lock is showing and wants username and password. When I enter them it says it's not right and cannot be used to unlock this ipad. I have never been able to use the cloud becaus… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
My iPad locked me out activation locked I don't remember my
My iPad locked me out activation locked I don't remember my password ***** unlocked it … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
My iPhone is locked and I don't know my appleID what can I
My iPhone is locked and I don't know my appleID what can I do? … read more
Jon
Jon
Bachelors Degree
710 satisfied customers
Did an update today that asked for a passcode. I entered the
Did an update today that asked for a passcode. I entered the one I had written down but two more fidgets were asked for. I just entered two more letters and must have written it down wrong. Now my pho… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
IHave an older iPad that I cannot access.Since receiviing it
IHave an older iPad that I cannot access.Since receiviing it I have changed my email provider,so asking for a new email is useless. … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
Ihave an old I pad and my wife can't remember the password
ihave an old I pad and my wife can't remember the password ***** used to set it up her e mail is joyce***@******.*** how can I reset password … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
My iPad 2 is disabled I forgot my passcode, Never only had
Do I have to have a Mac to reset the iPad....I don't… read more
Cris
Cris
60 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x