Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Wanted to change my Netflix plan, Netflix told me I had to…

Customer Question
Wanted to change my...

Wanted to change my Netflix plan, Netflix told me I had to go thru iTunes can you help me n

Technician's Assistant: When did you last update iTunes?

Dont remimber

Technician's Assistant: What have you tried so far with your iTunes?

Went to my account and saw my plan for $8.47 tried to change to another but had no options.

Submitted: 8 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 3 minutes by:
12/15/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 8 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,712
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

Ask Your Own Mac Question
Mac Support Specialist: Justin Johnson, Mac Genius replied 8 months ago

Did you sign up for Netflix in app on an Apple Device?

Ask Your Own Mac Question
Customer reply replied 8 months ago
On Apple device
Mac Support Specialist: Justin Johnson, Mac Genius replied 8 months ago

Ok then it is likely in your subscriptions. Can you sign in to Netflix on your computer in a browser?

Ask Your Own Mac Question
Customer reply replied 8 months ago
Apparently changing account status is costing more then service.
Please refund my money.
Mac Support Specialist: Justin Johnson, Mac Genius replied 8 months ago

Well you are talking to JustAnswer.com

Are you aware of that?

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I called cogeco and they said to call you. My Netflix
I called cogeco and they said to call you. My Netflix doesn't come up anymore, so I also can't run my DVD because I get it on thru Netflix. … read more
Jeff Ray
Jeff Ray
Graduate of B.S. Computer Science
11 satisfied customers
While trying to access Apple TV I've received the error
While trying to access Apple TV I've received the error message "sorry too many people using your account right now ......." I am the only person on this account. Please explain. … read more
Sheri
Sheri
Bachelor\u0027s Degree
678 satisfied customers
I need to update my billing information on my Apple Itunes
I need to update my billing information on my Apple Itunes account I tried but I think i blew it need to check … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
It is not a device. I was told to buy Itune cards for a
It is not a device. I was told to buy Itune cards for a total of $300. so I bought 2 150.00 cards stratched off the back and send the picture of each to who it needed to go to. Now the say they cant a… read more
Mr.Med
Mr.Med
1,224 satisfied customers
I am trying to cancel my Netflix account through iTunes and
Hi, I am trying to cancel my Netflix account through iTunes and reactivate it through just Netflix, with iTunes not involved. Seems I am getting double billed through iTunes … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
411 satisfied customers
Cannot sign in to itunes with my appleid. Yesterday. I
I cannot watch netflix through my appletv as I have not used my appleid through the itunes app store… read more
Jon
Jon
Bachelors Degree
726 satisfied customers
I am trying to cancel out Netflix and my iTunes account.
I am trying to cancel out Netflix and my iTunes account. Please help … read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
Icannot get into my i pad i am 83 years old help. I dont
i dont remember changing password. the last time i opened it up was to update my netflix download in case the power went off in the house andiwoud have something to do while i was waiting for them to restore … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I want to discontinue my Netflix, having financial
I want to discontinue my Netflix, having financial difficulties. … read more
Justin Johnson
Justin Johnson
Mac Genius
2,712 satisfied customers
I want to talk to a person to make some changes on my
I want to talk to a person to make some changes on my account with Netflix. How can I do that … read more
Mr.Med
Mr.Med
1,224 satisfied customers
I can't get past a sign that wants an apple id and password?
I can't get past a sign that wants an apple id and password? … read more
Jon
Jon
Bachelors Degree
726 satisfied customers
I am trying to sign up for Netflix using my Apple ID Card....I
I am trying to sign up for Netflix using my Apple ID Card....I have done it on another computer but that account is now depleted. How do I sign on with my computer to activate Netflix? My friends had … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
992 satisfied customers
just got a new ipad, tried to register with itunes first, no
just got a new ipad, tried to register with itunes first, no luck , so i then opened a apple account on the ipad, but put my old email address, now i dont know how to change the email address to corre… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
Every time I try to update my apps I get a response-your apple
Every time I try to update my apps I get a response-your apple id has been disabled. I went to the genius bar and they told me to cantact apple support which I did and they couldn't help. On Sept 28 2… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
Hi. I have an iTV. I enter the user name and password XXXXX
Hi. I have an iTV. I enter the user name and password XXXXX I have for itunes to set up home share and they are not accepted (not recognized). I somehow had it working in the past for a brief time, bu… read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
my apple tv will not allow me to stream content from my netflix
my apple tv will not allow me to stream content from my netflix account - only allows me to see content but not stream - device says 'Your device needs to be updated to instantly stream from Netflix' … read more
Noisebox
Noisebox
High School or GED
2 satisfied customers
my password is not going through to be able to get itunes.
my password XXXXX XXXXX going through to be able to get itunes. I had a friend yesterday with an 1 phone spent couple of hours here , not seems to work, changed my password XXXXX many times, so then I… read more
robgranholm
robgranholm
IT Administrator and Support
Bachelor\u0027s Degree
687 satisfied customers
I have an iBook G4 with 30GB hard drive. I have been thwarted
I have an iBook G4 with 30GB hard drive. I have been thwarted in installing 007 security upgrade and Safari 3.2. I have 3.6 GB free. What is the problem?… read more
The MacWhisperer
The MacWhisperer
Bachelor's Degree
162 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x