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Activation lock is on. I don’t know I tried a few days ago…

Customer Question
Activation lock is on ...

Activation lock is on

Technician's Assistant: When did you last change your password ***** Apple ID?

I don’t know I tried a few days ago but it didn’t work

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

I tried i don’t know

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I would be happy if you can help me i am a old lady

Submitted: 2 months ago.Category: Mac
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Answered in 3 minutes by:
12/15/2017
Mac Support Specialist: Richard, Apple Software Engineer replied 2 months ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 42,323
Experience: IT Engineer for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me please the model of your device?

Please let me know

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Customer reply replied 2 months ago
Apple iPad
Mac Support Specialist: Richard, Apple Software Engineer replied 2 months ago

Thank you

Can you tell me the email address you used for your Apple ID please?

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Customer reply replied 2 months ago
How much is it
Mac Support Specialist: Richard, Apple Software Engineer replied 2 months ago

You will see it show on your screen

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Customer reply replied 2 months ago
My iPad is not working
Customer reply replied 2 months ago
How much is it costing me
Mac Support Specialist: Richard, Apple Software Engineer replied 2 months ago

You will see the costs on your screen in the popup

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Customer reply replied 2 months ago
You said that once I paid the money it would come back on I read that activation was being removed
Customer reply replied 2 months ago
I have paid you the $39.00 and nothing yet
Customer reply replied 2 months ago
Hello are you there
Mac Support Specialist: Richard, Apple Software Engineer replied 2 months ago

Hi there

I have asked you a few times as I need to know this to help you

Can you tell me the email address you used for your Apple ID please?

I appreciate you feel I am doing nothing... but I am trying to get this information from you now for some time and it is important to fix your problem.

I have answered your repeated questions on costs, can you please now answer mine so we can move forward with a solution?

Thanks

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Customer reply replied 2 months ago
all lowercase
Customer reply replied 2 months ago
Phone number is(###) ###-####
Mac Support Specialist: Richard, Apple Software Engineer replied 2 months ago

Can you receive emails on that account at this moment?

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Mac Support Specialist: Richard, Apple Software Engineer replied 2 months ago

ok, you just received an email with a link in it to reset your password.

The email came from Apple.

Open the email and follow the instructions to reset the password.

Then use the new password ***** your iPad

Let me know please how you go

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Customer reply replied 2 months ago
Nothing yet
Customer reply replied 2 months ago
My iPad is still not on
Mac Support Specialist: Richard, Apple Software Engineer replied 2 months ago

Yes, you need to do the last instructions I gave you please.

Did you go to your emails?

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Customer reply replied 2 months ago
I did but I cannot use my iPad
Mac Support Specialist: Richard, Apple Software Engineer replied 2 months ago

Did you reset your password.. You need to open the email from Apple And reset it please

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Customer reply replied 2 months ago
I did
Mac Support Specialist: Richard, Apple Software Engineer replied 2 months ago

Can you now sign in on the link below

www.icloud.com

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Customer reply replied 2 months ago
It cannot be activated on my iPad it said to try later and call Apple support
Mac Support Specialist: Richard, Apple Software Engineer replied 2 months ago

Ok, not sure what you just did but did you see my link above and the request to try to sign into it there?

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Customer reply replied 2 months ago
Sorry you couldn’t help me thank my iPad is dead I cannot get on at all it locked
Customer reply replied 2 months ago
I am using my phone
Mac Support Specialist: Richard, Apple Software Engineer replied 2 months ago

yes I can help you... but it seems you are not seeing the messages and instructions I keep sending?

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Customer reply replied 2 months ago
My iPad will not except anything it locked
Mac Support Specialist: Richard, Apple Software Engineer replied 2 months ago

On the deivce you are talking to me now on.

Can you now sign in on the link below

www.icloud.com

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Customer reply replied 2 months ago
I can
Mac Support Specialist: Richard, Apple Software Engineer replied 2 months ago

ok, now try to put in the password ***** the iPad and tell me what it says

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Customer reply replied 2 months ago
It said incorrect Apple id
Mac Support Specialist: Richard, Apple Software Engineer replied 2 months ago

ok, so this is the issue, the email address you gave me is not the one you used on the iPad.

What is the email address you used as an Apple ID on the iPad?

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Customer reply replied 2 months ago
My email address is***@******.***
Mac Support Specialist: Richard, Apple Software Engineer replied 2 months ago

That is not the oe though you used on the iPad, please check on the iPad for it

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Customer reply replied 2 months ago
I don’t know I’ve been using it for about 4 or 5 years can it be changed
Mac Support Specialist: Richard, Apple Software Engineer replied 2 months ago

Not till you unlock it

Try to use this link to find it please

https://iforgot.apple.com/appleid#!&section=appleid

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Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 42,323
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Experience: IT Engineer for over 15 years

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