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My phone collapsed and so I had to reset factory settings,

Customer Question
Hi my phone collapsed...

Hi my phone collapsed and so I had to reset factory settings, but now I have lost my gmail account on my phone and the password ***** ***** working, and no matter what I try I cannot get it to recover the account

Technician's Assistant: Are you logged into your Gmail account on any other devices?

My mobile phone, yes

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes, I have two, the phone number I asked to delete, and my current one. the old one Is still popping up to use for verification, that number doesn't exist

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Not off the top of my head

Submitted: 7 months ago.Category: Mac
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Customer reply replied 7 months ago
Cancel my question. I thought I was only paying $5 not $61
Answered in 10 minutes by:
12/15/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,492
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. You pay $5 for the initial question and then if you accept the answer you pay for the questions full amount. Do you still want help or no?

Ask Your Own Mac Question
Customer reply replied 7 months ago
No thank you
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

Ok. I will request your refund. Have a great night!

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Customer reply replied 7 months ago
No thank you Justin. I could afford $5 but but going forward with this will clean out my account
Customer reply replied 7 months ago
Put my money back please
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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