Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Apple

Customer Question
Apple
Submitted: 8 months ago.Category: Mac
Ask Your Own Mac Question
Answered in 2 hours by:
12/15/2017
Mac Support Specialist: Karthik, Mac Enthusiast replied 8 months ago
Karthik
Karthik, Mac Enthusiast
Category: Mac
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own Mac Question
Mac Support Specialist: Karthik, Mac Enthusiast replied 8 months ago

Before we proceed further, I would like to ask you few question about the problem which you are facing with the Apple. Could you please specify the issue whether the problem is with the Apple device or Apple account?

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Forgot my apple id.? I can't get into my Apple account to
I can't get into my Apple account to reenter Apple id and pass word … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
792 satisfied customers
I forgot my apple ID. I don't remember. And I wasn't able to
I am 77 and have trouble getting the information I need. I went to the store and they told me they can't help me… read more
Eric Ewing
Eric Ewing
University IT Manager
185 satisfied customers
It says my Apple ID has been disabled. IPhone 6s. About 2
About 2 weeks. I somehow created a different Apple ID email address but I don't know how to do anything … read more
Jon
Jon
Bachelors Degree
733 satisfied customers
Second opinion] What is my Apple ID and passwordJA: What
How long has this been going on with your iPad? What have you tried so far?Customer:***@******.***: Anything else you want the Mac Expert to know before I connect you?Customer: i think my password ***** some fragments of "non"… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
792 satisfied customers
Will not accept password. Call me. 7************** I pad. I
Will not accept password. Call me. 7************** … read more
TD White
TD White
Mac+ Advisor
Associates
48 satisfied customers
I am locked out of my i Watch. Passcode needs to be reset.
I am locked out of my i Watch. Passcode needs to be reset. … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
I can't get my password changed. Please help. time ago maybe
Yes it let me in but now keeps tell me incorrect pw … read more
Eric Ewing
Eric Ewing
University IT Manager
185 satisfied customers
I can not get into my I cloud account because I can't
I can not get into my I cloud account because I can't remember my password. I would also like to change the e-mail address associated with the account … read more
Jon
Jon
Bachelors Degree
733 satisfied customers
Need a new password for apple ipad. I dont remember. How do
need a new password ***** apple ipad JA: When did you last change your password ***** Apple ID? Customer: I dont remember JA: Did you try resetting through Apple's online account reset tool? Customer:… read more
Julien Pabion
Julien Pabion
Apple Certified Support Professional mac
BTS Informatique de Gestion
27 satisfied customers
When I open my iPad a request appears asking me to enter my
When I open my iPad a request appears asking me to enter my password. The problem is the ID is an old email that no longer exists. How do I change the ID to my current email ID? … read more
Jon
Jon
Bachelors Degree
733 satisfied customers
Need to reset apple id and itunes. Not too ago and guess
need to reset apple id and itunes JA: When did you last change your password ***** Apple ID? Customer: not too long ago and guess putting wrong thing in JA: Did you try resetting through Apple's onlin… read more
TD White
TD White
Mac+ Advisor
Associates
48 satisfied customers
I can not find pages for yosemite for system 10.10.5. Mac
I can not find pages for yosemite for system 10.10.5 … read more
Julien Pabion
Julien Pabion
Apple Certified Support Professional mac
BTS Informatique de Gestion
27 satisfied customers
I can't remember my password - [email protected]
I can't remember my password ********@******.*** JA: When did you last reset your username and password? Customer: never JA: Have you installed any updates recently? Customer: am installing right now.… read more
Julien Pabion
Julien Pabion
Apple Certified Support Professional mac
BTS Informatique de Gestion
27 satisfied customers
I can't remember my Apple ID and password. Also my keyboard
I can't remember my Apple ID and password. Also my keyboard has split in two. … read more
Julien Pabion
Julien Pabion
Apple Certified Support Professional mac
BTS Informatique de Gestion
27 satisfied customers
I just changed my email address to update my Apple ID. it is
I just changed my email address to update my Apple ID. it is correct on my computer, but not on my I6 cell. Can you help me? … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Can't change my apple ID on my iPhone 7, not recently, just
just got the new phone last week. sptint transferred all the inof froon old … read more
Bob James
Bob James
IT Support Specialist
Network Support Certificate
103 satisfied customers
My Apple TV has that constant flashing light. I have gone through
My Apple TV has that constant flashing light. I have gone through all the steps,e.g. unplugging it waiting 30 mins,even left it un plugged for 24 hrs,also the reset by holding down the menu and down b… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I have an Apple TV - hook it up and the Apple appears but will
I have an Apple TV - hook it up and the Apple appears but will not let me start it or get into menu - ???? Help?… read more
bbl242003
bbl242003
Federal
Master's Degree
26 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x