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My computor has to be re-formatted because it was hacked.Now…

Customer Question
My computor has to...

My computor has to be re-formatted because it was hacked.Now that it is ready for use I need to reload Excel which I bought in april 2017.Can you please advise.

Technician's Assistant: When did you last update Excel?

The day I bought it 17 april 2017

Technician's Assistant: What have you tried so far with your Excel?

Nothing

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Nothing except to use my Excel thanks

Submitted: 7 months ago.Category: Mac
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Answered in 6 minutes by:
12/14/2017
Mac Support Specialist: PC_Wizzard, Computer Enthusiast replied 7 months ago
PC_Wizzard
PC_Wizzard, Computer Enthusiast
Category: Mac
Satisfied Customers: 1,070
Experience: Server, networking, desktop questions welcome.
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

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Mac Support Specialist: PC_Wizzard, Computer Enthusiast replied 7 months ago

Are you using Office 365?

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Customer reply replied 7 months ago
I have the invoice emailled to me at the email address that you said is not in your system
Customer reply replied 7 months ago
do you want to view copy of invoice?
Mac Support Specialist: PC_Wizzard, Computer Enthusiast replied 7 months ago

Can you please try to log in here

http://www.office.com

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Mac Support Specialist: PC_Wizzard, Computer Enthusiast replied 7 months ago

If you can login you can click on Install Office in the top right corner under your name

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