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I have a desktop- Yosemite- was downloading updates-
I have a desktop- Yosemite- was downloading updates- computer froze- have turned it off- unplugged and tried to reboot. Now the screen is dark blue, no apple logo, managed to get ot turned off. Is the… read more
Ashik
Ashik
Master's Degree
9,361 satisfied customers
I have file in library named "com.malwarebytes. MBAMHelper"
I have file in library named "com.malwarebytes. MBAMHelper" have no idea what this file is about? … read more
Ashik
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Master's Degree
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I cannot send e-mail all of a sudden. Smile, I really don't
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Ashik
Ashik
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Memory issues since upgrading to Sierra, Sierra on a MacBook
I've run a malware scan (Malbytes, I think), emptied caches, moved everything I can to Dropbox, backed everything up on an external hd and my iCloud storage is just always full. I even pay an extra dollar a month for additional storage, when I should have plenty of storage already availabl.s … read more
John T. F.
John T. F.
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I am having 2 simultaneous problems and not sure if related.
I am having 2 simultaneous problems and not sure if related. I misplaced my wireless mouse and the new one is not connecting AND all of a sudden I am not able to open any documents either on my deskto… read more
Russell H.
Russell H.
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Vocational, Technical or Trade Scho
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I have lost all sound on my Mac Book Air. I have had it
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Ashik
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Master's Degree
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My MacBook (running OSX 10.6.8) is not accepting somethings
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Ashik
Ashik
Master's Degree
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Kamil! My wife was having all kinds of problems with Safari,
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Ashik
Ashik
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My safari crashed unexpectedly and it will not reopen. I
My safari crashed unexpectedly and it will not reopen. I am using Yosemite. Thank you Terence Foster… read more
Ashik
Ashik
Master's Degree
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Hi there, I was putting Images into a folder in finder on my
Hi there, I was putting Images into a folder in finder on my MacBook air and Finder froze. When I refresh it the same thing happens and it won't let me restart, I have had to switch it off completely … read more
Ashik
Ashik
Master's Degree
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My computer is so slow, it sometimes takes 3-5 minutes to open
My computer is so slow, it sometimes takes 3-5 minutes to open i-photo....someone said I need to get an external drive for my photos to clear up some space?… read more
Ashik
Ashik
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Hi Mike! When trying to open Desktop and Screensaver in Preferences
Hi Mike! When trying to open Desktop and Screensaver in Preferences an error appears - Yosemite. In Console this message pops up: 22.59.35,304 System Preferences[400]: ### ***** instantiatePrefPaneObj… read more
Mike
Mike
Mac Medic
Some college
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I downloaded os x yosemite and can't find any of my files can
I downloaded os x yosemite and can't find any of my files can I go back to get them. All business files and personal files are gone. Help!!… read more
Mike
Mike
Mac Medic
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I have a desktop Mac OS 10.8.5, Quark 9.5.4.1. This is a new problem.
I have a desktop Mac OS 10.8.5, Quark 9.5.4.1. This is a new problem. When I try to open a Quark doc that I created a few months ago - or older - the app freezes and I have to Force Quit - every time … read more
Mike
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I reinstalled Quark 9 on my iMac computer running Lion system
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Mike
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when i open word (for mac), it automatically opens every word
when i open word (for mac), it automatically opens every word document i've used in the last several months. it's ridiculous. how do i stop it from doing this?… read more
Toby K.
Toby K.
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Im running an iMac 10.4.11. I have a document on my desktop,
I'm running an iMac 10.4.11. I have a document on my desktop, and when I click-and-drag it to a folder on my external hard drive, I get the error code -8065. This occurs with any kind of document on m… read more
robgranholm
robgranholm
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Bachelor's Degree
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Trying to print a lengthy doc (.doc), my hp printer, which
Trying to print a lengthy doc (.doc), my hp printer, which works fine with everything else, immediately closes down microsoft word with message that unexpectedly quit. any ideas?… read more
Brandon M.
Brandon M.
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Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

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4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

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worked as a Tech support Associate for Apple products

John T. F.

John T. F.

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David

David

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BSc H.Dip Apple Certified Professional

Claws224

Claws224

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IEEE, Microsoft

Mac Tech

Mac Tech

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7 + Years Supporting Apple Products

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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