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I'm. Trying to reach ITunes support. I don't use itunes. I…

Customer Question
I'm. Trying to reach...

I'm. Trying to reach ITunes support

Technician's Assistant: When did you last update iTunes?

I don't use itunes

Technician's Assistant: What have you tried so far with your iTunes?

I got Alan "undRecognized charge" email and don't recognize it and don't know where to go next.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Case #*****

Submitted: 8 months ago.Category: Mac
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Answered in 5 minutes by:
12/14/2017
Mac Support Specialist: Chris L., Support Specialist replied 8 months ago
Chris L.
Chris L., Support Specialist
Category: Mac
Satisfied Customers: 5,822
Experience: Certified Computer expert with over 10 years experience.
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Hello my name is ***** ***** certified computer professional with over 10 years experience. I will be happy to help you.

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Mac Support Specialist: Chris L., Support Specialist replied 8 months ago

There has been a scam email going around lately that says you have charges on itunes. If you do not see any money deducted from your bank or credit card accounts then this is just a scam email. Do not click any links in the email and simply delete it. No need to worry. If you do see that funds have been taken out of your bank or credit card accounts let me know and I will tell you what to do next but this sounds like the scam email we have seen a lot lately.

My goal is to give you the best experience possible! I hope I have earned a 5 star rating for providing you a quick answer! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

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