Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Phone tells me it needs to be reactivated with Apple ID and…

Customer Question
Phone tells me it...

Phone tells me it needs to be reactivated with Apple ID and password ***** were used to set up phone .i don't know the i.d. Or password

Technician's Assistant: When did you last change your password ***** Apple ID?

Not recently

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

iphone is 4s

Submitted: 8 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 1 minute by:
12/14/2017
Mac Support Specialist: Richard, Apple Software Engineer replied 8 months ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,537
Experience: IT Engineer for over 15 years
Verified

Hi there and welcome

If you have forgotten your Apple ID you used, you can retrieve i via the link below

https://iforgot.apple.com/appleid#!&section=appleid

Once done, you will likely need to reset your password ***** this you can do via my link below

https://iforgot.apple.com/password/verify/appleid

Use the link to reset your password ***** once done use this new password
Once done, you can use these details to sign in on your device

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Else let me know the results please.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I helped my friend Wayland Rennie buy an Apple SE on
I helped my friend Wayland Rennie buy an Apple SE on 11/22/17 and thought he was well set up with an i.d. and passcode but he and his sister-in-law came in recently to set up automatic pay at the Veri… read more
Justin Johnson
Justin Johnson
Owner
2,427 satisfied customers
I had to use an old iPhone 6 with apple id temporarily due
hi I had to use an old iPhone 6 with apple id temporarily due to IPhone ten malfunction. it stopped working and now is not responding stating it need my apple id the the apple id is not working , I ne… read more
Jon
Jon
Bachelors Degree
735 satisfied customers
My iPhone is asking for activation. It asks for the orignal
My iPhone is asking for activation. It asks for the orignal password ***** I connected the iphone and I don't remember it. I've tried the ones I thought might have been used. Please help me activate i… read more
Justin Johnson
Justin Johnson
Owner
2,427 satisfied customers
Gave my mother my old iPhone 4s. It tried to update and now
Gave my mother my old iPhone 4s. It tried to update and now says it needs to be activated. She doesn't remember her iCloud account and password. Had to get her phone transferred back to her old flip p… read more
Jon
Jon
Bachelors Degree
735 satisfied customers
I pad wont come on. says it is not activated. I guess not
i pad wont come on. says it is not activated JA: Have you tried a force reboot on your device (pressing and holding the Home and Sleep/Wake buttons for 10 seconds)? Customer: yes JA: Anything else you… read more
Richard
Richard
Apple Software Engineer
47,537 satisfied customers
My iPhone 4s decided it needs activating and I have no idea
my iPhone 4s hash decided it needs activating and I have no idea what my ID and password ***** when the phone was set up … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I cant get into my iPhone 5s. It wants me to put in my
I cant get into my iPhone 5s. It wants me to put in my password ***** used when I first got my phone but I don't remember it. I do know my I.D. … read more
Richard
Richard
Apple Software Engineer
47,537 satisfied customers
I have an older phone that I don't remember the password for
I have an older phone that I don't remember the password ***** and ned to retrieve some pictures. … read more
Richard
Richard
Apple Software Engineer
47,537 satisfied customers
I can't activate my 4S cell phone because I don't remember
I can't activate my 4S cell phone because I don't remember my Icloud password … read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
I have been locked out.I phone 4s Doesent respond to the
i have been locked out.I phone 4s Doesent respond to the password ***** have wrote down. … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,398 satisfied customers
My 4s suddenly says it needs activation, but not does
my 4s suddenly says it needs activation, but not does respond to my apple id and password. How can I get back into my phone? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,160 satisfied customers
Is the Apple I.D. the same as your email I.D.? Apple. I just
I just want to know if the Apple I.D. and the Apple email I.D. are the same. … read more
Martin
Martin
Network Engineering Diploma
145 satisfied customers
I signed up for i-tunes store, i never received a conf
I signed up for i-tunes store, i never received a conf e-mail, account was not activated, so I can't log in. I need to delete that account and use a new one I already created on another device. I have… read more
Jay D
Jay D
Bachelor of Science
501 satisfied customers
Ave recently purchased a new Apil 7 IPhone as well as a new
ave recently purchased a new Apil 7 IPhone as well as a new Apil IPad mini and I have been unable to recall my Apil ID in order to completely make these items operational. I would appreciate your assi… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I purchased a new iPhone 4s a few months ago using my home
I purchased a new iPhone 4s a few months ago using my home email address as my Apple ID. When I opened iTunes on my PC today, my old iTunes password XXXXX work. So I tried the password XXXXX set up on… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
every time I try to update my apps, a message appears that
every time I try to update my apps, a message appears that says my apple Id has been disabled. I've tried changing the password XXXXX the iphone 4s and on my computer but nothing is working.… read more
Networking101
Networking101
Network/Security Administrator
Bachelor's Degree
422 satisfied customers
I just set up my wifes new IPhone 4s. I mistakenly entered
I just set up my wife's new IPhone 4s. I mistakenly entered my Apple ID and password XXXXX her phone. I need to change her phone to its on ID and password. How do I make the change.… read more
Cris
Cris
62 satisfied customers
How do I get a new password XXXXX my new IPhone 4S. I lost my
How do I get a new password XXXXX my new IPhone 4S. I lost my Apple IPhone 4 and it has been deactivated. But when I try to buy an App or send a photo by email or buy a song on ITunes, it asks for my … read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x