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Have a new Apple TV. Earlier today I was searching songs on…

Customer Question
Have a new Apple...

Have a new Apple TV. Earlier today I was searching songs on music and while playing a song I could hit menu button and search for another one to play next. Now tonight when I hit the menu button, the screen goes black for a few seconds and the sound goes away. Any thoughts

Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your Apple TV?

Yes hdmi

Technician's Assistant: Was there a power outage recently?

No

Submitted: 7 months ago.Category: Mac
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Answered in 1 hour by:
12/14/2017
Mac Support Specialist: Richard, Apple Software Engineer replied 7 months ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,104
Experience: IT Engineer for over 15 years
Verified

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the Apple TV (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the unit, turn it on and tell me please if it is now operating correctly.

Let me know the results please

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