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I am locked out, forgotten my cloud password and I'd. 6

Customer Question
I am locked out...

I am locked out, forgotten my cloud password ***** I'd.

Technician's Assistant: When did you last change your password ***** Apple ID?

6 weeks

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

I have no idea what that is

Technician's Assistant: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?

Not that I can think of

Submitted: 7 months ago.Category: Mac
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Answered in 4 hours by:
12/14/2017
Mac Support Specialist: Richard, Apple Software Engineer replied 7 months ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,088
Experience: IT Engineer for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

When were you last able to sign into your account?

Please let me know

Thank you

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