Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Can not locate login for iTunes. Thpoght I purchased a

Customer Question
Can not locate login...

Can not locate login for iTunes. Thpoght I purchased a monthly subscription for $9.99 but can’t log in!

Technician's Assistant: When did you last change your password ***** Apple ID?

Some time ago Not recently

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Wouldn’t know how too I’m afraid!

Submitted: 5 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 27 minutes by:
12/14/2017
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 5 months ago
Aparna Indresh
Aparna Indresh, Mac Enthusiast
Category: Mac
Satisfied Customers: 432
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own Mac Question
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 5 months ago

It sounds like you are unable to login iTunes in this case we can try to reset the password ***** iTunes account:

Please follow this steps and it will help you in resetting the password

1. You should be able to reset your password ***** the site: http://iforgot.apple.com/

2. Enter your Apple ID or iTunes id and click Continue.

3. Select Email authentication followed by Next.

4. Check your email and there should be a message from Apple with instructions on how to reset your password.

5. If you can’t use your email address, another option you have available is to reset your password ***** answering the security questions you created when you setup your account.

6. Enter your Apple ID or iTunes id and click Continue.

-Select Answer security questions and click Continue.

-Set the birthday you used for the account and clicking Continue.

- Answer the security questions you picked when you set the account up.

7. If you answer these successfully, you should be able to reset your password ***** access your Apple ID again.

If that doesn't work or if any other steps is unclear please let me know, So that we can try some other alternate solution. Thank you

Ask Your Own Mac Question
Was this answer helpful?
Ask Aparna Indresh Your Own Question
Aparna Indresh
Aparna Indresh
Aparna Indresh, Mac Enthusiast
Category: Mac
Satisfied Customers: 432
432 Satisfied Customers
Experience: Engineer at Aparna Indresh

Aparna Indresh is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,555 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,394 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

1,994 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,507 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I'm trying to find out about an email that I received saying
I'm trying to find out about an email that I received saying that something was charged on my credit card thru my iTunes account. I didn't order anything and I can't remember which card it attached to… read more
Shefin
Shefin
Technical Support Executive
Engineering Diploma
222 satisfied customers
Are we having issues with iTunes? I can't get on to search
Are we having issues with iTunes? I can't get on to search for music. … read more
Justin Johnson
Justin Johnson
Founder
2,002 satisfied customers
I need to change my Apple ID password. This is the problem,
This is the problem, I tried to purchase a tv series on Apple TV it wouldn't let me said the password ***** Apple ID was incorrect. I used the same password ***** is used for iTunes. Now I have a mess! Changed the password ***** it still is saying it's incorrect. Can't purchase on iTunes … read more
George Sibiya
George Sibiya
PhD
282 satisfied customers
I signed in to iTunes a time ago and now I can't purchase a
I signed in to iTunes a long time ago and now I can't purchase a simple song … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Please let me describe my situation. I have and old iMac in
Hello, my name is***** let me describe my situation. I have and old iMac in which I have about 40000 songs. These songs are a combination of purchased songs via iTunes and downloaded CD's. I usually l… read more
Justin Johnson
Justin Johnson
Founder
2,002 satisfied customers
I'm locked out and they are sending me emails but I can't
I'm locked out and they are sending me emails but I can't find them. My case number ***** ***** … read more
Justin Johnson
Justin Johnson
Founder
2,002 satisfied customers
Its A password reset issue..my accounts are slowly
its A password ***** issue..my accounts are slowly converting to an old Apple ID (a hotmail account from 10 years ago and I can't retrieve the password). The login ID I've used for the past 10years is… read more
John T. F.
John T. F.
Mac Druid
Two Decades Field Experience
1,994 satisfied customers
I'm getting charged for all kinds of stuff on iTunes I
I'm getting charged for all kinds of stuff on iTunes I didn't purchase. Including I just got charged $109 … read more
Shefin
Shefin
Technical Support Executive
Engineering Diploma
222 satisfied customers
I subscribed to a Sweat app and also a $9.99 iTunes plan
Hi, I subscribed to a Sweat app and also a $9.99 iTunes plan that I want to cancel. How can I do that? … read more
Justin Johnson
Justin Johnson
Founder
2,002 satisfied customers
Last month, i received an email informing me that I had
Last month, i received an email informing me that I had signed up for Apple Music Membership --- Order ID MN2H85V942 and document # 155191957836 for a total of $9.99. It appears that this is a monthly… read more
John T. F.
John T. F.
Mac Druid
Two Decades Field Experience
1,994 satisfied customers
I'm getting an email saying that I have ordered something on
I'm getting an email saying that I have ordered something on iTunes that I did not order, but can't figure out how to fix it, can you help? … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
I joined apple itunes paid the 9.99 fee and when i
I joined apple itunes paid the 9.99 fee and when i downloaded a song it still charged me.... … read more
Justin Johnson
Justin Johnson
Founder
2,002 satisfied customers
I want to cancel my iTunes music subscription. I have only
I want to cancel my iTunes music subscription. I have only downloaded 1 song for my grandson year ago and I am still getting charged $9.99 a month for this service. I don't use it. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,149 satisfied customers
I downloaded some app that installed something that resulted
I downloaded some app that installed something that resulted in removing my App Store and iTunes apps from my phone. Restrictions were on and I disabled fhose. Still not there. Can't update any apps b… read more
Justin Johnson
Justin Johnson
Founder
2,002 satisfied customers
I have a recurring ITunes charge of 9.99 which I previously
I have a recurring ITunes charge of 9.99 which I previously disputed and had removed but it has been charged again to my AmEx account … read more
John T. F.
John T. F.
Mac Druid
Two Decades Field Experience
1,994 satisfied customers
I'm trying to cancel an app subscription, but do not show
I'm trying to cancel an app subscription, but do not show the subscriptions when i log into the itunes account via settings. … read more
Lorenz Vauck
Lorenz Vauck
Computer Expert
Electrical Engineering
71 satisfied customers
Its Phil, My iPad 3 has a grey stripes screen. been like
Customer: Hi, Its Phil, My iPad 3 has a grey stripes screen. been like this for about six months, when it gets used a lot. just stop using for a couple of hours and it goes back to normal. now won't w… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,394 satisfied customers
My iphone 4 has gone grey and is asking for language,
Hi there, my iphone 4 has gone grey and is asking for language, country, network etc and I can't go out of it and use my phone at all....… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
962 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x