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I have an iMac computer with Microsoft Word, Powerpoint,

Customer Question
I have an iMac...

I have an iMac computer with Microsoft Word, Powerpoint, Outlook & Excel.

Technician's Assistant: When did you last update Word?

Word updated yesterday. I am unable to opening Microsoft products from my iMac.

Submitted: 7 months ago.Category: Mac
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Answered in 2 minutes by:
12/13/2017
Mac Support Specialist: Jason Jones, Mac Technician replied 7 months ago
Jason Jones
Jason Jones, Mac Technician
Category: Mac
Satisfied Customers: 19,236
Experience: Several years of supporting Mac systems.
Verified

Hello,
I look forward to helping you today.

When you attempt to open any Microsoft products on the computer, what happens? Are you given any kind of error message?

I will be standing by, looking forward to your response.
Thank you,
Jason

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Customer reply replied 7 months ago
I highlight the Excel icon but nothing happens.
Mac Support Specialist: Jason Jones, Mac Technician replied 7 months ago

Thank you for the update. May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

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