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I can't remember my apple pass word and I no longer have…

Customer Question
I can't remember my...

I can't remember my apple pass word and I no longer have access to the e-mail listed with it.

Technician's Assistant: When did you last change your password ***** Apple ID?

I don't remember. It has been a long time. I left the job associated with the e-mail 4 years ago.

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Not really - I want to add APPS and I can't without knowing my password.

Submitted: 5 months ago.Category: Mac
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Answered in 21 minutes by:
12/13/2017
Mac Support Specialist: Karthik, Mac Enthusiast replied 5 months ago
Karthik
Karthik, Mac Enthusiast
Category: Mac
Satisfied Customers: 461
Experience: Senior Engineer at CSS Corp
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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Mac Support Specialist: Karthik, Mac Enthusiast replied 5 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you provide me the apple ID? So that we can go ahead and check what are the reset option available.

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Customer reply replied 5 months ago
Where do I find the apple ID?
Customer reply replied 5 months ago
No need to connect to my phone.
Mac Support Specialist: Karthik, Mac Enthusiast replied 5 months ago

Please Open the Settings app and scroll down and tap on “iCloud”. Please let me know if you find the Apple ID.

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Customer reply replied 5 months ago
no - it shows used storage, aval storage,manage storage, total storage, available and manage storage
Mac Support Specialist: Karthik, Mac Enthusiast replied 5 months ago

I think we are in the wrong place. Try for one more time.

  1. Open settings
  2. Click only the iCloud option (Do not click on Storage & iCloud Usage )
  3. You will find the Apple ID.
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Customer reply replied 5 months ago
There is no icloud option by itself. I open settings, then general, and the only choice is storge and icloud usage. I don't have an icloud option under just settings. I might have found my ID -***@******.*** See if this works
Customer reply replied 5 months ago
No the ID is***@******.*** - try this one.
Customer reply replied 5 months ago
I found it on my phone and the Biostorage one is my ID
Mac Support Specialist: Karthik, Mac Enthusiast replied 5 months ago

Please give me few minute, let me check from my end.

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Mac Support Specialist: Karthik, Mac Enthusiast replied 5 months ago

I found out that***@******.*** is NOT a valid apple ID. The valid apple ID is***@******.***.

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Customer reply replied 5 months ago
ok - great. How can we change the password ***** enter a new ID and e-mail address.
Customer reply replied 5 months ago
I found a new apple ID on my phone. - ***@******.***
Mac Support Specialist: Karthik, Mac Enthusiast replied 5 months ago

Shall I go ahead and reset the password ********@******.***?

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Customer reply replied 5 months ago
No - I no longer work there. Based on my phone it says my Apple Id is***@******.***
Customer reply replied 5 months ago
My e-mail address for confirmation is***@******.***
Mac Support Specialist: Karthik, Mac Enthusiast replied 5 months ago

Do you have any active phone number which ends with (•••) •••-••25?

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Mac Support Specialist: Karthik, Mac Enthusiast replied 5 months ago

Can I have that phone number please?

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Mac Support Specialist: Karthik, Mac Enthusiast replied 5 months ago

You can now reset your password ***** your iPhone. A message with instructions has been sent to iPhone (iPhone 5s). Please check and let me know.

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Customer reply replied 5 months ago
Resend the message. I tried to have it changed but it didn't recognize my name or kudo email address. I used the clinipace address instead and it reverted to where we already are. I need to change the apple ID from Clinipace to Kudo somehow then create a new password.
Mac Support Specialist: Karthik, Mac Enthusiast replied 5 months ago

May I know whether you changed the password?

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Customer reply replied 5 months ago
I don't know for certain what the password *****
Mac Support Specialist: Karthik, Mac Enthusiast replied 5 months ago

Once we change the password ***** once you are able to login to the apple ID. we can edit the name.

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Customer reply replied 5 months ago
ok - it keeps refusing my newpasswords - one minute
Customer reply replied 5 months ago
OK - changed password ***** now what
Mac Support Specialist: Karthik, Mac Enthusiast replied 5 months ago

Perfect. Now please login to your apple account by clicking this link http://appleid.apple.com

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Customer reply replied 5 months ago
I am now on the site and it won't let me change my ID from [email protected] to***@******.***. Do I need to use an e-mail address for my ID?
Mac Support Specialist: Karthik, Mac Enthusiast replied 5 months ago

I thought we can change the Apple ID but you are facing some issue let me do quick research and I will get back to you.

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Customer reply replied 5 months ago
I tried to use my gmail account but I don't know how to access it.
Customer reply replied 5 months ago
my gmail address is***@******.*** I don't know how to access it though and Apple send a confirmation code to that address to finalize the conficuration.
Mac Support Specialist: Karthik, Mac Enthusiast replied 5 months ago

May I know whether your recovery email is***@******.***?

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Customer reply replied 5 months ago
No - my recover e-mail is***@******.***, so it won't let me use is as the ID. But if I remove it I can't use face time and other phone applications. How do people set up an account who only have one e-mail address?
Customer reply replied 5 months ago
If you can get me access to my google e-mail we can use the google address for the ID.
Mac Support Specialist: Karthik, Mac Enthusiast replied 5 months ago

Do you get any verification code? if you got that, can I have that code for resetting the gmail password?

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Customer reply replied 5 months ago
G-872742
Mac Support Specialist: Karthik, Mac Enthusiast replied 5 months ago

Can you please answer the security question you added to your account

What is your Father's middle name?

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Customer reply replied 5 months ago
Henry
Mac Support Specialist: Karthik, Mac Enthusiast replied 5 months ago

Do you remember When did you create this Google Account? Like month and year?

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Customer reply replied 5 months ago
It said I changed the password ***** 3 months ago. Otherwise I don't know when it was created
Mac Support Specialist: Karthik, Mac Enthusiast replied 5 months ago

Can I have any approximate year atleast?

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Customer reply replied 5 months ago
2016
Mac Support Specialist: Karthik, Mac Enthusiast replied 5 months ago

When I tried to reset the gmail, it is keep on looping. Are you able to login to the***@******.*** email? Please look for an 6 digit code.

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Customer reply replied 5 months ago
203624
Mac Support Specialist: Karthik, Mac Enthusiast replied 5 months ago

If you can, briefly tell us why you can’t access your account. Google will get back to you in 1-3 hours.

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Customer reply replied 5 months ago
I can access my account info, but I don't know how to access the e-mail.
Customer reply replied 5 months ago
Are you still there?
Mac Support Specialist: Karthik, Mac Enthusiast replied 5 months ago

Please be patience. Google will send an update to***@******.***. We usually respond within 1-3 hours. Be sure to check your spam folder in case it goes there.

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Customer reply replied 5 months ago
Thanks - I need to sign off for now.
Mac Support Specialist: Karthik, Mac Enthusiast replied 5 months ago

You are welcome.

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