Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Mac

I can't remember my apple pass word and I no longer have…

Customer Question
I can't remember my...

I can't remember my apple pass word and I no longer have access to the e-mail listed with it.

Technician's Assistant: When did you last change your password ***** Apple ID?

I don't remember. It has been a long time. I left the job associated with the e-mail 4 years ago.

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Not really - I want to add APPS and I can't without knowing my password.

Submitted: 2 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 21 minutes by:
12/13/2017
Mac Support Specialist: Karthik, Mac Enthusiast replied 2 months ago
Karthik
Karthik, Mac Enthusiast
Category: Mac
Satisfied Customers: 333
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own Mac Question
Mac Support Specialist: Karthik, Mac Enthusiast replied 2 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you provide me the apple ID? So that we can go ahead and check what are the reset option available.

Ask Your Own Mac Question
Customer reply replied 2 months ago
Where do I find the apple ID?
Customer reply replied 2 months ago
No need to connect to my phone.
Mac Support Specialist: Karthik, Mac Enthusiast replied 2 months ago

Please Open the Settings app and scroll down and tap on “iCloud”. Please let me know if you find the Apple ID.

Ask Your Own Mac Question
Customer reply replied 2 months ago
no - it shows used storage, aval storage,manage storage, total storage, available and manage storage
Mac Support Specialist: Karthik, Mac Enthusiast replied 2 months ago

I think we are in the wrong place. Try for one more time.

  1. Open settings
  2. Click only the iCloud option (Do not click on Storage & iCloud Usage )
  3. You will find the Apple ID.
Ask Your Own Mac Question
Customer reply replied 2 months ago
There is no icloud option by itself. I open settings, then general, and the only choice is storge and icloud usage. I don't have an icloud option under just settings. I might have found my ID -***@******.*** See if this works
Customer reply replied 2 months ago
No the ID is***@******.*** - try this one.
Customer reply replied 2 months ago
I found it on my phone and the Biostorage one is my ID
Mac Support Specialist: Karthik, Mac Enthusiast replied 2 months ago

Please give me few minute, let me check from my end.

Ask Your Own Mac Question
Mac Support Specialist: Karthik, Mac Enthusiast replied 2 months ago

I found out that***@******.*** is NOT a valid apple ID. The valid apple ID is***@******.***.

Ask Your Own Mac Question
Customer reply replied 2 months ago
ok - great. How can we change the password ***** enter a new ID and e-mail address.
Customer reply replied 2 months ago
I found a new apple ID on my phone. - ***@******.***
Mac Support Specialist: Karthik, Mac Enthusiast replied 2 months ago

Shall I go ahead and reset the password ********@******.***?

Ask Your Own Mac Question
Customer reply replied 2 months ago
No - I no longer work there. Based on my phone it says my Apple Id is***@******.***
Customer reply replied 2 months ago
My e-mail address for confirmation is***@******.***
Mac Support Specialist: Karthik, Mac Enthusiast replied 2 months ago

Do you have any active phone number which ends with (•••) •••-••25?

Ask Your Own Mac Question
Mac Support Specialist: Karthik, Mac Enthusiast replied 2 months ago

Can I have that phone number please?

Ask Your Own Mac Question
Mac Support Specialist: Karthik, Mac Enthusiast replied 2 months ago

You can now reset your password ***** your iPhone. A message with instructions has been sent to iPhone (iPhone 5s). Please check and let me know.

Ask Your Own Mac Question
Customer reply replied 2 months ago
Resend the message. I tried to have it changed but it didn't recognize my name or kudo email address. I used the clinipace address instead and it reverted to where we already are. I need to change the apple ID from Clinipace to Kudo somehow then create a new password.
Mac Support Specialist: Karthik, Mac Enthusiast replied 2 months ago

May I know whether you changed the password?

Ask Your Own Mac Question
Customer reply replied 2 months ago
I don't know for certain what the password *****
Mac Support Specialist: Karthik, Mac Enthusiast replied 2 months ago

Once we change the password ***** once you are able to login to the apple ID. we can edit the name.

Ask Your Own Mac Question
Customer reply replied 2 months ago
ok - it keeps refusing my newpasswords - one minute
Customer reply replied 2 months ago
OK - changed password ***** now what
Mac Support Specialist: Karthik, Mac Enthusiast replied 2 months ago

Perfect. Now please login to your apple account by clicking this link http://appleid.apple.com

Ask Your Own Mac Question
Customer reply replied 2 months ago
I am now on the site and it won't let me change my ID from [email protected] to***@******.***. Do I need to use an e-mail address for my ID?
Mac Support Specialist: Karthik, Mac Enthusiast replied 2 months ago

I thought we can change the Apple ID but you are facing some issue let me do quick research and I will get back to you.

Ask Your Own Mac Question
Customer reply replied 2 months ago
I tried to use my gmail account but I don't know how to access it.
Customer reply replied 2 months ago
my gmail address is***@******.*** I don't know how to access it though and Apple send a confirmation code to that address to finalize the conficuration.
Mac Support Specialist: Karthik, Mac Enthusiast replied 2 months ago

May I know whether your recovery email is***@******.***?

Ask Your Own Mac Question
Customer reply replied 2 months ago
No - my recover e-mail is***@******.***, so it won't let me use is as the ID. But if I remove it I can't use face time and other phone applications. How do people set up an account who only have one e-mail address?
Customer reply replied 2 months ago
If you can get me access to my google e-mail we can use the google address for the ID.
Mac Support Specialist: Karthik, Mac Enthusiast replied 2 months ago

Do you get any verification code? if you got that, can I have that code for resetting the gmail password?

Ask Your Own Mac Question
Customer reply replied 2 months ago
G-872742
Mac Support Specialist: Karthik, Mac Enthusiast replied 2 months ago

Can you please answer the security question you added to your account

What is your Father's middle name?

Ask Your Own Mac Question
Customer reply replied 2 months ago
Henry
Mac Support Specialist: Karthik, Mac Enthusiast replied 2 months ago

Do you remember When did you create this Google Account? Like month and year?

Ask Your Own Mac Question
Customer reply replied 2 months ago
It said I changed the password ***** 3 months ago. Otherwise I don't know when it was created
Mac Support Specialist: Karthik, Mac Enthusiast replied 2 months ago

Can I have any approximate year atleast?

Ask Your Own Mac Question
Customer reply replied 2 months ago
2016
Mac Support Specialist: Karthik, Mac Enthusiast replied 2 months ago

When I tried to reset the gmail, it is keep on looping. Are you able to login to the***@******.*** email? Please look for an 6 digit code.

Ask Your Own Mac Question
Customer reply replied 2 months ago
203624
Mac Support Specialist: Karthik, Mac Enthusiast replied 2 months ago

If you can, briefly tell us why you can’t access your account. Google will get back to you in 1-3 hours.

Ask Your Own Mac Question
Customer reply replied 2 months ago
I can access my account info, but I don't know how to access the e-mail.
Customer reply replied 2 months ago
Are you still there?
Mac Support Specialist: Karthik, Mac Enthusiast replied 2 months ago

Please be patience. Google will send an update to***@******.***. We usually respond within 1-3 hours. Be sure to check your spam folder in case it goes there.

Ask Your Own Mac Question
Customer reply replied 2 months ago
Thanks - I need to sign off for now.
Mac Support Specialist: Karthik, Mac Enthusiast replied 2 months ago

You are welcome.

Ask Your Own Mac Question
Was this answer helpful?
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,555
8,555 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,555 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,394 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

1,994 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,507 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
The icalendar on my iPhone 5 has stopped working. All the
The icalendar on my iPhone 5 has stopped working. All the past, current and future events disappeared, and it no longer syncs with my iPad or Mac calendars. … read more
Ashik
Ashik
Master\u0027s Degree
5,097 satisfied customers
Get prompt on iphone 5 to verify, forgot password, can you
Get prompt on iphone 5 to verify***@******.***, forgot password, can you help … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,323 satisfied customers
I have an iphone 5 that I gave to my mother in law and she
I have an iphone 5 that I gave to my mother in law and she was unable to use it and now I want to reset the phone and she can't remember he apple ID or passwords. … read more
Jon
Jon
Bachelors Degree
504 satisfied customers
My IPhone 5 is a little over a year old. It has locked me
My IPhone 5 is a little over a year old. It has locked me out and is giving me a DEF code. What do I do? Is this something Apple did to make me buy another phone? … read more
John T. F.
John T. F.
Mac Druid
Two Decades Field Experience
1,994 satisfied customers
Like to schedule for battery replacement. Iphone 5 11.2.5.
for a while, I tried replacing the battery and its no good, I want to get the battery replace so I can give it to my employee. … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,551 satisfied customers
I have a apple iphone 5 on my last update the phone locked
I have a apple iphone 5 on my last update the phone locked up asking me for a password ***** it won't let finish the update I do not have one how do I get my phone back. Bob … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,551 satisfied customers
My IPhone 5 will not allow mr to reset factory settings due
My IPhone 5 will not allow mr to reset factory settings due to security reasons … read more
Kris R
Kris R
IT Manager
Computing
3,142 satisfied customers
Lost my password for IPhone 5. A few months ago. Didn't
lost my password ***** IPhone 5 JA: When did you last change your password ***** Apple ID? Customer: a few months ago JA: Did you try resetting through Apple's online account reset tool? Customer: yes… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
954 satisfied customers
I have a iPhone 5, on the back of phone it says iPhone SE. I
I have a iPhone 5, on the back of phone it says iPhone SE. I have tried to retrieve the past texts that I made to a certain contact, and can not get any before Mon, Nov 20th. I have no relocation of d… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,323 satisfied customers
My IPhone 5 is not charging. The Apple display will show
Hi Pearl, My IPhone 5 is not charging. The Apple display will show every now and again when on charge and the screen will appear for a few seconds then recycle back to blank. I can hold the power butt… read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,551 satisfied customers
Iphone 5 says my storage is almost full. It won't let me
iphone 5 says my storage is almost full. It won't let me take pictures. How can I move my current pictures to icloud. It is not doing it automatically. … read more
John Lohr
John Lohr
Owner / Technology Specialist
Teaching Certification
553 satisfied customers
Need Id reset (forgot it ) IPhone 5. Months tried to reset
Need Id reset (forgot it ) JA: What kind of Apple device do you have? What Operating System (OS) are you running? Customer: iPhone 5 JA: How long has this been going on with your iPhone? What have you… read more
John Lohr
John Lohr
Owner / Technology Specialist
Teaching Certification
553 satisfied customers
I have an IPhone 5 and the battery needs to be replaced.
Second opinion] I have an IPhone 5 and the battery needs to be replaced. Your replacement program just implemented applies to IPhone 6 or later. How do I replace my battery and what will it cost?… read more
Josh
Josh
It Support Specialist
Associate Degree
5,145 satisfied customers
Where can I find one of the new batteries for the iPhone 5
Where can I find one of the new batteries for the iPhone 5 and one for the 6S … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,551 satisfied customers
I have an IPhone 5 and the battery needs to be replaced.
I have an IPhone 5 and the battery needs to be replaced. Your replacement program just implemented applies to IPhone 6 or later. How do I replace my battery and what will it cost? … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,551 satisfied customers
My iphone 5 is not holding a charge. Also will not update
My iphone 5 is not holding a charge. Also will not update IOS 11.2.1 … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,551 satisfied customers
I have an old Iphone 5 that I havent used for a while but
I have an old Iphone 5 that I havent used for a long while but want to bget some data from it. Problem is I cant recall the passcode. Can you help? … read more
Ashik
Ashik
Master\u0027s Degree
5,097 satisfied customers
My phone is disabled. Iphone 5- I do not know the os! It was
it was a gift from my ex- i dont get very far withn the fixes … read more
Karthik
Karthik
Mac Enthusiast
333 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x