Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Can't get my passwords to work, straight talk apple iphone…

Customer Question
Can't get my passwords...

Can't get my passwords to work

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

Straight talk apple iphone 6

Technician's Assistant: How long has this been going on with your iPhone? What have you tried so far?

Just got the phone set up yesterday trying to get apps it won't take my password

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Who do i keep the same password

Submitted: 8 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 7 minutes by:
12/13/2017
Mac Support Specialist: Karthik, Mac Enthusiast replied 8 months ago
Karthik
Karthik, Mac Enthusiast
Category: Mac
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own Mac Question
Mac Support Specialist: Karthik, Mac Enthusiast replied 8 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you provide me the apple ID? So that we can go ahead and check what are the reset option available.

Ask Your Own Mac Question
Customer reply replied 8 months ago
help me keep my password
Mac Support Specialist: Karthik, Mac Enthusiast replied 8 months ago

Could you please tell the active phone number which ends with ‎(•••) •••-••37?

Ask Your Own Mac Question
Mac Support Specialist: Karthik, Mac Enthusiast replied 8 months ago

You can now reset your password ***** your iPhone. A message with instructions has been sent to Richard’s iPhone (iPhone 6). Can you please check in Richard’s iPhone (iPhone 6) and check whether you have received the reset instruction or not?

Ask Your Own Mac Question
Customer reply replied 8 months ago
still can't get on the app store or itunes
Mac Support Specialist: Karthik, Mac Enthusiast replied 8 months ago

May I know whether you got the reset instruction in Richard’s iPhone (iPhone 6)?

Ask Your Own Mac Question
Customer reply replied 8 months ago
it got it
Mac Support Specialist: Karthik, Mac Enthusiast replied 8 months ago

Please follow the instruction and reset the Apple ID password ***** the password ***** ***** you can go ahead using app store or itunes.

Ask Your Own Mac Question
Customer reply replied 8 months ago
can you resend instructoin please
Mac Support Specialist: Karthik, Mac Enthusiast replied 8 months ago

I have resend the reset instruction. Please check and let me know.

Ask Your Own Mac Question
Customer reply replied 8 months ago
are you working on my promble
Mac Support Specialist: Karthik, Mac Enthusiast replied 8 months ago

Do you have any windows computer? So that I will be taking care of this issue by taking a remote access using secure remote connect.

Ask Your Own Mac Question
Customer reply replied 8 months ago
i don't understand i have wifi a have a tablet
Mac Support Specialist: Karthik, Mac Enthusiast replied 8 months ago

Previously I have resend the reset instruction. May I know whether you got the reset instruction in Richard’s iPhone (iPhone 6)?

Ask Your Own Mac Question
Customer reply replied 8 months ago
it got it still didn't work
Mac Support Specialist: Karthik, Mac Enthusiast replied 8 months ago

What are information you found on the reset instruction. So that we can change the password.

Ask Your Own Mac Question
Customer reply replied 8 months ago
will not aceptmy password
Mac Support Specialist: Karthik, Mac Enthusiast replied 8 months ago

I will be sending the reset the instruction again. Try to type a new password ***** contain minimum 9-10 character with one upper case and one lower case with number.

Ask Your Own Mac Question
Mac Support Specialist: Karthik, Mac Enthusiast replied 8 months ago

Whenever you are ready please let me know, So that I will be sending the reset instruction.

Ask Your Own Mac Question
Customer reply replied 8 months ago
Ready
Mac Support Specialist: Karthik, Mac Enthusiast replied 8 months ago

I am sorry, we tried too many attemps, When I tried to send a reset instruction I am getting a message stating " Status information will be available in 20 hours. At that time, we will send instructions to the phone number you provided." I think we have to wait until the next reset option gets generated.

Ask Your Own Mac Question
Customer reply replied 8 months ago
Not happy with you took my money phone still not working
Mac Support Specialist: Karthik, Mac Enthusiast replied 8 months ago

I really understand your concern, I am sorry for that. I tried to reset the password ***** my end but I wasn't able to reset the account. Even now I tried to reset the account. Now it is showing as Your account will be ready for recovery in 13 days. Either I can Opt out and allow the other experts to view this case to provide you an alternate solution or You can contact Apple technical support. If you wish to cancel the service. You can contact JustAnswer's Customer Service by clicking on the Contact Us button at the bottom of your screen or by going to this link: http://ww2.justanswer.com/customer-support

Ask Your Own Mac Question
Customer reply replied 8 months ago
contacted support about 20 minutes ago haven't back yet there goes another 40 dollars out the window
Mac Support Specialist: Karthik, Mac Enthusiast replied 8 months ago

I am sorry for the inconvenience, You get a refund of your money which you have paid for JustAnswer. You can contact JustAnswer's Customer Service by clicking on the Contact Us button at the bottom of your screen or by going to this link: http://ww2.justanswer.com/customer-support

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I would like to take the finger identity thing off my phone.
I would like to take the finger identity thing off my phone. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,157 satisfied customers
I would like to take the finger identity thing off my phone.
I would like to take the finger identity thing off my phone. … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
Purchased iPhone 6. Have an iPad Air and previous iphone5.
Purchased iPhone 6. Have an iPad Air and previous iphone5. Technician at stor “set up” new iPhone 6. Couldn't find an “iCloud app” and said she cold over ride and began to activate new phone. When set… read more
Justin Johnson
Justin Johnson
Owner
2,397 satisfied customers
Did not get an answer on how to unlock the pass code. I
did not get an answer on how to unlock the pass code. … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
When I try to boot up my iphone 6 it says Iphone is disabled
When I try to boot up my iphone 6 it says Iphone is disabled try again in 10 minutes … read more
Thomas Kline
Thomas Kline
IT support Analyst
Associate of Applied Science
6 satisfied customers
I have an apple iPhone 6 that I need help with. I put the
I put the sim card in and can receive calls but a family member got ahold of the phone and now I can not get the phone to work properly. It speaks spanish and all I can see is the phone number buttons and it keeps talking to me in Spanish … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I am trying to reset my apple id password on my iphone 6 and
I am trying to reset my apple id password ***** my iphone 6 and it is not getting to a point to reset the password. It keeps repeating the recovery process. … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
IPhone is locked up.Wrote down the password wrong. Can't get
iPhone is locked up.Wrote down the password ***** Can't get back into iPhone. … read more
Justin Johnson
Justin Johnson
Owner
2,397 satisfied customers
I can't update apps or download new apps on my iPhone or my
I can't update apps or download new apps on my iPhone or my iPad … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
It asked to update and I allowed that then it said update
It asked to update and I allowed that then it said update was successful and there were just a few more steps then I continue and it asks for the password. I put that in then it says updating and then… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
Having a hard time to sync my apple series 2 watch with my
Having a hard time to sync my apple series 2 watch with my new iphone 8. Won't pair with my new phone. … read more
Samuel NetEngineer
Samuel NetEngineer
Associate\u0027s Degree
743 satisfied customers
I forgot my passcode for a new IPhone 5s straight talk that
I forgot my passcode for a new IPhone 5s straight talk that I got Black Friday but didn't open until the end of last month and for one thing it is the wrong phone and won't work with AT&T … read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I brought a apple iPhone at Walmart for straight talk
I brought a apple iPhone at Walmart for straight talk .worked fine for three weeks then it just stopped excepting my icloud password ***** straight talk tech support they a new sim card I installed it… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I could not remember my apple ID password I changed it about
I could not remember my apple ID password ***** changed it about 30 mins ago I tried it and it is working on my computer (mac) but it won't work on my Iphone I am trying to update my Whatsapp Applicat… read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
200 satisfied customers
I've been having an issue with my iPhone and downloading
I've been having an issue with my iPhone and downloading apps. I can't download them anymore even though I can sign into my Apple ID everywhere else.… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
My Apple ID is email address + password. last 4 years I have
My Apple ID is email address + password. For the last 4 years I have been logged into the Apple store with a nickname and password. As I never logged out, I have now forgotten that password, or the pa… read more
GeekGal
GeekGal
IT Director
Bachelors Degree
577 satisfied customers
I have an iPhone 5, a first generation iPad and an iPad Air.
I have an iPhone 5, a first generation iPad and an iPad Air. My kids have filled the iPads up with all kinds of princess and disney apps -- which is fine. But today, for the first time, I picked up my… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I bought a new iPhone 4GS yesterday to replace my old 3G.
I bought a new iPhone 4GS yesterday to replace my old 3G. In the store, I got so ...excited, I guess, I forgot my Apple ID and password. I finally remembered the ID, but the salesgirl--at my direction… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x