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I cannot open my files from 2015 on my Mac - I get a message…

Customer Question
I cannot open my...

I cannot open my files from 2015 on my Mac - I get a message stating that I did not file on line in 2015 - but I know I did my taxes and filed in 2015 using Turbo Tax.

Technician's Assistant: What Operating System (OS) are you running on your Mac?

Not sure - I now have a PC with Windows 10. Tried to move the files to my PC and now get a weird Word doc.

Technician's Assistant: Anything else you want the Microsoft Office Expert to know before I connect you?

I can open my Mac if that would help

Submitted: 7 months ago.Category: Mac
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Customer reply replied 7 months ago
I have OS X Yosemite on my Mac
Answered in 20 hours by:
12/14/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,492
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

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Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

Did you file online or in the turbo tax app?

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Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

Are you now using the App or Online?

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Customer reply replied 7 months ago
I always file online - I can retrieve all years from 2009 except 2015. I have a file but it will not open.
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

In my previous experience it has been from using a different email address to do my taxes. Could that have happened?

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Customer reply replied 7 months ago
I have checked all possible emails. no luck.
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

The the only option would be to work with Turbo Tax directly.

I have found this link that appears to have an answer to your question.

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