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I can not login to ancestry.com. Last night. No I am 72

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I can not login...

I can not login to ancestry.com

Technician's Assistant: When were you last able to use your Com?

Last night

Technician's Assistant: Have you tried a Factory Reset? The Phone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

No I am 72 years old and do not know much about computers ancestry and emails

Submitted: 7 months ago.Category: Mac
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Answered in 7 hours by:
12/14/2017
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 7 months ago
Aparna Indresh
Aparna Indresh, Mac Enthusiast
Category: Mac
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 7 months ago

May I know what is exactly happening when you are trying to login to ancestry.com.Are you getting any error message?

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Customer reply replied 7 months ago
the day I order this I sent a message to cancel this service do anyone understand English thanks
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