Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Mac

My iPad hardly charges. On for hours and all I get is 12%

Customer Question
My iPad hardly charges...

My iPad hardly charges. On for hours and all I get is 12%

Technician's Assistant: What Operating System (OS) are you running on your iPad?

What is that?

Technician's Assistant: The Mac Technician will be able to walk you through that. How long has this been going on with your iPad? What have you tried so far?

For about two weeks

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No thank you

Submitted: 2 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 1 hour by:
12/13/2017
Mac Support Specialist: Josh, Mac Support replied 2 months ago
Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 21,546
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Ask Your Own Mac Question
Mac Support Specialist: Josh, Mac Support replied 2 months ago

Please press and hold down the POWER and HOME buttons together on your iPad until you see the Apple icon. After you see the icon, release the buttons and the iPad will restart.

After performing a forced reboot, allow it to charge to 100% now.

Does it work now? Make sure that you are using a wall outlet to charge.

Ask Your Own Mac Question
Mac Support Specialist: Josh, Mac Support replied 2 months ago

Hello!

I just wanted to take a moment to check back with you to see if you need more assistance. If you are all set, I would appreciate it if you could take a moment to rate my service with 5 stars, at the top of the page. If you need further assistance, just let me know using the reply box provided so we can work together to solve the issue.

Thank you!

Ask Your Own Mac Question
Was this answer helpful?
Ask Josh Your Own Question
Josh
Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 21,546
21,546 Satisfied Customers
Experience: 5 years as Network Admin, 10+ years of IT support

Josh is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,555 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,394 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

1,994 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,507 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I have a copy of the software and I am wondering how to put
HI I have a copy of the software and I am wondering how to put it on another computer. … read more
Ashik
Ashik
Master\u0027s Degree
5,098 satisfied customers
I have a MacBook Pro that is stuck in the start up screen.
I have a MacBook Pro that is stuck in the start up screen. How can I get it to boot to the desktop?… read more
Jon
Jon
Bachelors Degree
509 satisfied customers
When i put my password in it get rejected on my mac admin.
when i put my password ***** it get rejected on my mac admin … read more
Ashik
Ashik
Master\u0027s Degree
5,098 satisfied customers
Garmin Express pop up that cannot remove. OS High Sierra
Started this morning. talk\ed to AppleCare. they had me force quit Safari and Finder … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Trying to sinc my iPhone with my computer and in the
trying to sinc my iPhone with my computer and in the password ***** keeps going blank which I put the password ***** … read more
Jon
Jon
Bachelors Degree
509 satisfied customers
For the fifth time this week, I am being told that my Apple
For the fifth time this week, I am being told that my Apple Account is locked. Yesterday, I spent 1 1/2 hours with a technician who then sold me a $400 warrant that this would take care of it. Today, … read more
Josh
Josh
Mac Support
21,546 satisfied customers
It's not lettinge purchase items with my debit card. Idk
It's not lettinge purchase items with my debit card … read more
Terry White II
Terry White II
Mac+ Advisor
Associates
13 satisfied customers
Can't reset Apple ID password because credit card number
Can't reset Apple ID password ***** credit card number changed … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
80 satisfied customers
Need to recover my password. I've tried to sign in apple,
I've tried to sign in apple, but my credit card has changed and I'm not allowed to change my credit card because it expired in Nov 2017 … read more
Josh
Josh
Mac Support
21,546 satisfied customers
I have bought a new iPad and all the information has been
I have bought a new iPad and all the information has been transferred from my old iPad but the new one will not accept my old password. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,325 satisfied customers
I wish to cancel my games subscription how do I do it? I
I wish to cancel my games subscription how do I do it ? … read more
Josh
Josh
Mac Support
21,546 satisfied customers
My sign in failed -can you tell me my password,please- lds
my sign in failed -can you tell me my password,please- lds account … read more
Josh
Josh
Mac Support
21,546 satisfied customers
I can't access my Adobe Creative Suite 3. Photoshop and
I paid over $400 for this software and now you won't let me use it!… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I need to reset my password but my phone is not working. 2
hello I need to reset my password ***** my phone is not working … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,325 satisfied customers
My iPad will not connect with the internet after every time
My iPad will not connect with the internet after every time I charge it. I have to call the provider. They said someone might have hit the log off button by accident? Where can I find it and how do I … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,325 satisfied customers
How to uninstal hp myway.com, os high sierra, i think it was
how to uninstal hp myway.com JA: What Operating System (OS) are you running on your Apple device? Customer: os high sierra JA: Did the application come with an uninstaller, either on the installation … read more
Ebram Kerolos
Ebram Kerolos
Information Technology
5 satisfied customers
I lost my phone and I forgot my icloud username can u guys
Second opinion] I lost my phone and I forgot my icloud username can u guys help me … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,126 satisfied customers
My I pad was blocked for security reasons, several experts
My I pad was blocked for security reasons, several experts can not unblock it. … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x