Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Hellp. My iohone 7 has a password that dont rremember msing…

Customer Question
My iohone 7 has...

My iohone 7 has a password ***** dont rremember msing i vsnt get unti my pg=honr oesde heko ive tref-d everything ele'

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I just need to get into my phone

Submitted: 8 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 2 minutes by:
12/13/2017
Mac Support Specialist: AnswersByEric, Computer Support Specialist replied 8 months ago
AnswersByEric
AnswersByEric, Computer Support Specialist
Category: Mac
Satisfied Customers: 5,221
Experience: Over 10 yrs of electronics support and software development.
Verified

Hi! I'm Eric and I will be the expert assisting you today. I'll do all I can to provide you with excellent, 5-Star service. While I take a moment to read over your question, please read the following:

  • Offers you see for Remote Assistance or Phone Calls are not me recommending them, it is this website. I am more than happy to accept your request for one, but you don't have to.
  • Please keep this browser open. If you close it, open your email to find links back to this question.
  • I will keep helping you until you're satisfied, please ask as many follow up questions as you need by replying below.
Ask Your Own Mac Question
Mac Support Specialist: AnswersByEric, Computer Support Specialist replied 8 months ago

Good morning,

After you read my initial response to you above(please do!), reply and let me know if it is an iPhone 7 or 7plus?

Ask Your Own Mac Question
Customer reply replied 8 months ago
i phone 7 model a1775vfcccd bcgve3091a ic 57
Mac Support Specialist: AnswersByEric, Computer Support Specialist replied 8 months ago

Alright, well, you're going to need to reset your device to factory settings in order to get back in, if you have locked yourself out by forgetting your password ***** PIN. You need to have iTunes installed on a computer to do this, so if you don't have it, click here to get it.

  1. Connect your iPhone to your computer and open iTunes.
  2. While your device is connected, force restart it:
    • Press and hold both the Power and Volume Down buttons at the same time. Keep holding them until you see the recovery-mode screen.
  3. When you see the option to Restore or Update pop up in iTunes on your computer, choose Restore.
    iTunes will download software for your device. If it takes more than 15 minutes, your device will exit recovery mode and you'll need to repeat steps 2 and 3.
  4. Wait for the process to finish. Then you can setup and use your device.

My goal today is to provide you with the best service possible! I sincerely ***** ***** have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

Ask Your Own Mac Question
Customer reply replied 8 months ago
what ? there is no way im paying $55 for forgetting a password ***** the hell
Customer reply replied 8 months ago
i already tried that
Mac Support Specialist: AnswersByEric, Computer Support Specialist replied 8 months ago

If you already tried that, then you need to do it again and follow the steps properly, as that is the only method for getting back into the phone if you forgot the password.

Ask Your Own Mac Question
Customer reply replied 8 months ago
t seems to be working now i think, wont let me click rostre thouhn
Mac Support Specialist: AnswersByEric, Computer Support Specialist replied 8 months ago

The restore button should be on iTunes on your computer, is that the one you cannot click?

Ask Your Own Mac Question
Customer reply replied 8 months ago
i just want to get bsck into my phoneyhen ill ie you a 5 start ratubf utuns int working for domre reason i can verify any details, im not sue i thinik its jud a 7 exuse m spelling im not uses ti v=comuters
Mac Support Specialist: AnswersByEric, Computer Support Specialist replied 8 months ago

Alright, I am not really sure what you're reply says.

Ask Your Own Mac Question
Customer reply replied 8 months ago
i know roughly wgat tgecdeus in mudt just e gettug onewring abd nyfingerrbprintb wbf wirh worj=keitger i reayb need u use m ohone now
Customer reply replied 8 months ago
can =you judt reset my psddword or tellll y=my ehstbit id i dunothid hsd neber hsppened before in reallybstressed
Mac Support Specialist: AnswersByEric, Computer Support Specialist replied 8 months ago

The only way to reset the password ***** ***** follow those steps I gave you above. There is no other way to get back into the phone, since you don't know the PIN/Password.

Ask Your Own Mac Question
Customer reply replied 8 months ago
apologiesfor my typimg sgsin
Customer reply replied 8 months ago
though itunes ? iy=y=t keepd dshinh eeror
Mac Support Specialist: AnswersByEric, Computer Support Specialist replied 8 months ago

Uninstall iTunes from the computer, then restart the computer and download it from the link I provided, then try again to reset the phone following my instructions exactly.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask AnswersByEric Your Own Question
AnswersByEric
AnswersByEric
AnswersByEric, Computer Support Specialist
Category: Mac
Satisfied Customers: 5,221
5,221 Satisfied Customers
Experience: Over 10 yrs of electronics support and software development.

AnswersByEric is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I need my Apple I D and password, i received by txt saying
i received by txt saying My Apple ID is now ready to be recovered … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
Iam trying to update my husbands ipad, having diffiuclty
Iam trying to update my husbands ipad, having diffiuclty with entering phone number required, forgotten ph number?? … read more
Justin Johnson
Justin Johnson
Owner
2,427 satisfied customers
I need help mirroring my iPhone to my car stereo through an
i need help mirroring my iPhone to my car stereo through an HDMI convertor … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,133 satisfied customers
It has been stolen or lost n i used touch to access it what
it has been stolen or lost n i used touch to access it what can i do to find it ??? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I got an i phone from my family but its locked with a
i got an i phone from my family but its locked with a password ***** noone remembers … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
We have recovered a lost iphone 5 that belonged to a friend,
hi Mike, we have recovered a lost iphone 5 that belonged to a friend, she has said I can keep it but it has been disabled by telstra, i have her pass code but of course the phone wont accept it, her s… read more
Jon
Jon
Bachelors Degree
735 satisfied customers
Just got a new phone and the phone numbers that were
just got a new phone and the phone numbers that were downloaded are not mine. how do I go to icloud to hopefully get mine … read more
Mr.Med
Mr.Med
1,226 satisfied customers
The touchscreen on my phone isnt working and ive tried
the touchscreen on my phone isnt working and ive tried everything … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
My phone has been connected late last year with my
My phone has been connected late last year with my daughters' when she took over my old one and used my passcodes. We have been trying to disconnecct. I think its called "dual authentication". She has… read more
Jon
Jon
Bachelors Degree
735 satisfied customers
My phone was stolen, apple 7 i phone 7, i dont think so? i
ive tried apple iphone search like find my iphone but my location services are not on … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I lost it or it was stolenbusiness line Summit Staffing can
i lost it or it was stolen(###) ###-####business line Summit Staffing can you help me find it? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,160 satisfied customers
I want to add apps to my new phone, don'tknow, i think so,
i have a new phone 7 and just need to know my id and password… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Talk.google.com is on iPhone 7, asking for password for mac,
talk.google.com is on iPhone 7, asking for password ***** mac, not taking any password, that is on iPhone 7?? … read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
200 satisfied customers
Requires activation, Not know but has always been updated
Not able to do anything device an iPad mini just says activation required … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I HAVE THE 5S AND AND PUSHED TOO MUCH HALF A SLEEP AND NOW
I HAVE THE 5S AND IM CRAZY AND PUSHED TOO MUCH HALF A SLEEP AND NOW ITS AS IF I HAVE A CODE AND MY PHONE IS LOCKED AND I HAVE NO IDEA THE CODE STUFF TO UNLOCK .CAN YOU HELP ? MY SERVICE IS THROUGH STR… read more
RandyNetwork Tech
RandyNetwork Tech
1,756 satisfied customers
I wish I knew I cannot get in to it, Im not sure how do I
Just opening my emails I Might as well tell you Im 80 years old and the grandchildren gave me this to stay in touch I do have a cell phone as well as a IPad mini which I use to read books … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
578 satisfied customers
my 3 year old somehow changed my password ***** my iPad so
Hi my 3 year old somehow changed my password ***** my iPad so I reset it to factory settings to get in but now ALL my work data and applications, emails and iCloud are not there. Is there any way to u… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I have an iPhone 4s and it seems to have forgotten my password?
I have an iPhone 4s and it seems to have forgotten my password? it was qpwo, easy right? well my phone decided that was no longer my password XXXXX ive got it ready to restore, but idk if all of my co… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x