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I have had @Apple product for years n this has never happen.

Customer Question
Second opinion] I have...

Second opinion] I have had @Apple product for years n this has never happen. My iPhone screen reads iPhone is disabled connect to iTunes how can I connect when I can’t get it do anything except saying Emergency and when u hit emergency it goes emergency all

Technician's Assistant: What version of iTunes are you using to sync your iPhone?

I have no ideal. I don’t use iTunes

Technician's Assistant: When did you last reboot?

I am on my iPad can I try to look up while u r on

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I last rebooted a few minutes ago. I rebooted. And rebooted

Submitted: 7 months ago.Category: Mac
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Answered in 1 hour by:
12/13/2017
Mac Support Specialist: Edward Dorsey,
 replied 7 months ago
Edward Dorsey
Category: Mac
Satisfied Customers: 39
Experience: Knowledge Engineer at HP, Inc.
Verified

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Mac Support Specialist: Edward Dorsey,
 replied 7 months ago

Please follow these instructions.

If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled. Comment back if you need further assistance.

​If that still doesn't work for you can call Apple Support (yea they do have live phone support) at(###) ###-####for assistance. Two-factor authentication for Apple ID help is available at https://support.apple.com/en-us/HT204915.

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Mac Support Specialist: Edward Dorsey,
 replied 7 months ago

Hi, please rate my answer as 5 stars and click Submit at the top of the page. I will then receive credit for helping you. Thank you.

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