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I am trying to set up a new iphone x and I need a

Customer Question
I am trying to...

I am trying to set up a new iphone x and I need a verification code to continue. I can't get text messages

Technician's Assistant: When did you last change your password ***** Apple ID?

Yesterday

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Do I need to reset the id via online

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I have a new phone that I am trying to set up. I cannot set anything up due to needing an Apple ID Verification Code. How do I get that code without having a phone that will receive text messages?

Submitted: 7 months ago.Category: Mac
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Answered in 2 hours by:
12/13/2017
Mac Support Specialist: Edward Dorsey,
 replied 7 months ago
Edward Dorsey
Category: Mac
Satisfied Customers: 39
Experience: Knowledge Engineer at HP, Inc.
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Mac Support Specialist: Edward Dorsey,
 replied 7 months ago
  • Please follow the instructions here Recover your Apple ID with two-factor authentication account recovery.
  • ​​If that still doesn't work for you can call Apple Support (yea they do have live phone support) at(###) ###-####for assistance. Two-factor authentication for Apple ID help is available at https://support.apple.com/en-us/HT204915.
Ask Your Own Mac Question
Mac Support Specialist: Edward Dorsey,
 replied 7 months ago

Hi, please rate my answer as 5 stars and click Submit at the top of the page. I will then receive credit for helping you. Thank you.

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