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I HAVE FORGOTTEN MY I CLOUD PASSWORD PLUS MY I TUNES

Customer Question
I HAVE FORGOTTEN MY...

I HAVE FORGOTTEN MY I CLOUD PASSWORD ***** MY I TUNES PASSWORD ***** HAVE TRIED THE CODE WAY AND CANNOT FIGURE IT OUT CAN YOU HELP PLEASE

Technician's Assistant: When did you last change your password ***** Apple ID?

NOT SURE

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

NOT SURE HOW TO NOT VERY COMPUTER FRIENDLY

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

NO JUST THE 2 PASSWORD ***** PLEASE

Submitted: 5 months ago.Category: Mac
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Answered in 1 hour by:
12/13/2017
Mac Support Specialist: Edward Dorsey,
 replied 5 months ago
Edward Dorsey
Category: Mac
Satisfied Customers: 38
Experience: Knowledge Engineer at HP, Inc.
Verified

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Mac Support Specialist: Edward Dorsey,
 replied 5 months ago

Assuming you have access to a PC or Mac, ​you can start your password ***** steps at https://iforgot.apple.com/password/verify/appleid. Select and answer the questions presented. If that still doesn't work for you can call Apple Support (yea they do have live phone support) at(###) ###-####and request account recovery assistance. Two-factor authentication for Apple ID help is available at https://support.apple.com/en-us/HT204915. You can also Manage your account at https://appleid.apple.com. Setup and manage your trusted phone numbers, trusted devices, and other account information from your Apple ID account page

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Mac Support Specialist: Edward Dorsey,
 replied 5 months ago

Hi, please rate my answer as 5 stars and click Submit at the top of the page. I will then receive credit for helping you. Thank you.

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Edward Dorsey
Category: Mac
Satisfied Customers: 38
38 Satisfied Customers
Experience: Knowledge Engineer at HP, Inc.

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