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My Apple ID has been disabled. Some one stole our I'd and…

Customer Question
My Apple ID has...

My Apple ID has been disabled. Some one stole our I'd and made charges to our credit card buying Apple iTunes. We need to get a new ID

Technician's Assistant: What Operating System (OS) are you running on your computer or device?

iPhone iOS 11.2

Technician's Assistant: When did you last update your iTunes?

No clue

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

How to fix it

Submitted: 7 months ago.Category: Mac
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Answered in 5 minutes by:
12/12/2017
Mac Support Specialist: Mr.Med, Computer Hardware Engineer replied 7 months ago
Mr.Med
Mr.Med, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 2,215
Experience: if you looking for good answers about mac or any product of apple (ipad, iphones, ect..) contact me
Verified

Hi, I'm Mr.med. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

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Mac Support Specialist: Mr.Med, Computer Hardware Engineer replied 7 months ago

I'm sorry about the issue. Please try to reset your Apple password ***** clicking on the link below:

https://iforgot.apple.com enter your email address, then click on Continue at the bottom, and follow the onscreen instructions in order to reset your Apple password.

Let me know the results
Thank you

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Mac Support Specialist: Mr.Med, Computer Hardware Engineer replied 7 months ago

Let me know if you still need help and i will gladly continue to help

Thank you

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