Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Change password on my apple account. Roughly 12 months ago.

Customer Question
Change password ***** my...

Change password ***** my apple account

Technician's Assistant: When did you last change your password ***** Apple ID?

Roughly 12 months ago. i have a reference (###) ###-####

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

On my mac computer which im using now... problem is this. my recovery telephone was stolen. i have a new number but i cannot use new number for recovery.. not my email address

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Yes. i want to forward on my new telephone number so i can use it for recovery.. thank you

Submitted: 7 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 1 hour by:
12/13/2017
Mac Support Specialist: Karthik, Mac Enthusiast replied 7 months ago
Karthik
Karthik, Mac Enthusiast
Category: Mac
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own Mac Question
Mac Support Specialist: Karthik, Mac Enthusiast replied 7 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you provide me the apple ID? So that we can go ahead and check what are the reset option available.

Ask Your Own Mac Question
Mac Support Specialist: Karthik, Mac Enthusiast replied 7 months ago

Could you please provide me the active phone number which end with •••• ••• •68?

Ask Your Own Mac Question
Customer reply replied 7 months ago
was stolen. cannot be used.. my new phone number is (###) ###-####or. I can use my email address....***@******.*** thanks..
Mac Support Specialist: Karthik, Mac Enthusiast replied 7 months ago

Please check if you receive any verification code to this number(###) ###-####

Ask Your Own Mac Question
Customer reply replied 7 months ago
i have.. it is 524414
Mac Support Specialist: Karthik, Mac Enthusiast replied 7 months ago

I tried to reset the account from my end but I am getting a message stating "When your account is ready for recovery, we will send instructions to +61###-##-####/strong>" You can check the status of your request at http://iforgot.apple.com

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
My kids have altered my ipad id so i need to repair
my kids have altered my ipad id so i need to repair password … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I just upgraded my iphone from an iPhone 5 to and 8. When I
I just upgraded my iphone from an iPhone 5 to and 8. When I established by PW for the #5 over 4 years ago, I was with an email address that no longer exists and I have lost the password. I am trying t… read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
I need someone to tell me how to get the recovery code yall
i need someone to tell me how to get the recovery code yall keep sending to my iphone thats lost. I cant get it now because its locked and i need to run locate my iphone … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
Many months ago I changed my email from to. I cannot change
Many months ago I changed my email from***@******.*** to***@******.***. I cannot change my apple id to reflect this change. When I try, I'm told that someone else (I'm guessing it refers to me) has th… read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
51 satisfied customers
I am no longer with Shaw so my apple ID can no longer be
I am no longer with Shaw so my apple ID can no longer be affiliated with***@******.*** I have misplaced my verification ID and password ***** enable access to do anything with my iPhone. Can I reset m… read more
VAMSI GOWDA
VAMSI GOWDA
b.tech
1 satisfied customers
I got my purse stolen with my i phone in my purse i
hi my name is ***** ***** got my purse stolen with my i phone in my purse i purcashed a new phone now im trying to get on my i cloud account i cannot remeber my password ***** user # … read more
Eric Ewing
Eric Ewing
University IT Manager
182 satisfied customers
My I phone 7 plus was lost but on my new I phone 8 plus I
My I phone 7 plus was lost but on my new I phone 8 plus I know it's location but can't remember the two factor passcode. I am totally not computer savvy and I think I accidentally put my new phone in … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I have my old phone number set up in the system I want to
I have my old phone number set up in the system I want to change my password ***** it keeps sending to the old phone number l can't get the text message help me please Thank you. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
It was stolen andi do not remembermy Apple ID. About a month
it was stolen andi do not remembermy Apple ID JA: When did you last change your password ***** Apple ID? Customer: about a month ago JA: Did you try resetting through Apple's online account reset tool… read more
Jinsmn
Jinsmn
Systems Administrator
Diplom
1,260 satisfied customers
How are you? I have purchased 2 iPhone 7 plus, which needed
how are you? I have purchased 2 iPhone 7 plus , which needed an update. I have no good wifi here at my home so I took the devices to someone who can help. They returned the phone updated but its askin… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I forgot my work i phone 6 digit password and i kept trying
Hi, i forgot my work i phone 6 digit password ***** i kept trying then now it kick me out..It's asking me to set it up manually … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
Info such as Apple idand phone seems to have been stolen
Info such as Apple idand phone seems to have been stolen from my I pad.I was notified on my iPad that my Apple ID and phone number had been used by an unknown person for I memory and face time on a ne… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I have had an Apple phone for over year and now I go an
I have had an Apple phone for over year and now I go an apple I pod for Christmas. I can't remember myapple password. … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
I have an older iPad and after charging it last night I have
I have an older iPad and after charging it last night I have been locked out. I am using my newer one to write to you. My problem is I have no idea what my apple password ***** I changed my email addr… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I have a refurbished iPhone 6s to replace my stolen iPhone
I have a refurbished iPhone 6s to replace my stolen iPhone 5c. I can't get into Apple Store, ITunes or Apps because the two-factor ID is tied to my stolen iPhone, the number that is now cancelled. How… read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
MY MAC APPLE ID WAS CREATED WITH AN OLD EMAIL ADDRESS WHICH
MY MAC APPLE ID WAS CREATED WITH AN OLD EMAIL ADDRESS WHICH IS NO LONGER ACTIVE. I TRIDE TO CREATE A NEW APPLE ID WITH MY GMAIL ACCOUNT AND IT DOES NOT ACCEPT THE NEW PASSWORD ***** THEREFORE I CANNOT… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I need to change my appleID and password because my email
I need to change my appleID and password ***** my email address has changed. I dont know how to do it. can you tell me? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
My iPhone 6 was stolen. I did not have find my iPhone
My iPhone 6 was stolen. I did not have find my iPhone enabled. And did not have a password. Whoever had it is loading up pictures on the phone I'm using now. And every morning I am finding dozens of F… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x