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I updated the software and it wouldn't accepts my password I…

Customer Question
Hi I updated the...

Hi I updated the software and it wouldn't accepts my password ***** had to change it but now I can access any of the Safari passwords to various sites can you help?1? Please?

Technician's Assistant: When did you last change your password ***** Apple ID?

Half an hour ago

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No, how do you do that?

Technician's Assistant: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?

No thats wonderful thank you!

Submitted: 7 months ago.Category: Mac
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Answered in 17 hours by:
12/13/2017
Mac Support Specialist: Elgin Vega, Computer Hardware Engineer replied 7 months ago
Elgin Vega
Elgin Vega, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 191
Experience: Tech Support Analyst at Dell
Verified

Hi my name is***** will try my best to help you with this request.

Please go to this link.

https://iforgot.apple.com/password/verify/appleid

type your apple login ID then continue and follow the instructions.

Let me know if need help in the next steps.

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Customer reply replied 7 months ago
|This is of no help whatsoever. When I try not unlock my passwords in Safari preferences it wont accept my newly changed password, therefore I can't access a lot of websites due to being unable to get the new password ***** how can this be rectified please?
Mac Support Specialist: Elgin Vega, Computer Hardware Engineer replied 7 months ago

what page are you trying to access?

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