Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I need to change my Apple password. My I’d was compromised.

Customer Question
I need to change...

I need to change my Apple password. My I’d was compromised

Technician's Assistant: When did you last change your password ***** Apple ID?

Long time ago

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

I don’t know how I’m 72 and scared I’ve made a mistake

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I don’t think so

Submitted: 8 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 5 minutes by:
12/12/2017
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 8 months ago
Aparna Indresh
Aparna Indresh, Mac Enthusiast
Category: Mac
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own Mac Question
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 8 months ago

Before we proceed further, I would like to ask you few question about this problem, Could you please provide me your Apple ID? The reason why I am asking we can try to check what are the possibilities available for resetting the password.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I love my iPad, I'm brill at Ancestry, ebay and fb but I've
Hi, I love my iPad, I'm brill at Ancestry, ebay and fb but I've got so many access codes for everything it appears I need my iPad code, I've no idea......help Lorely … read more
Justin Johnson
Justin Johnson
Owner
2,399 satisfied customers
I have a hacker that has a disguise on his phone number his
I have a hacker that has a disguise on his phone number his phone number comes in and lays an app on my phone the copies everything about my Apple phone and causes it to act very strange this is my bo… read more
Justin Johnson
Justin Johnson
Owner
2,399 satisfied customers
I did an update on my MacBook Pro last night and I'm trying
I did an update on my MacBook Pro last night and I'm trying to log in. I've never had to enter a password ***** (I've had this thing for 5 yrs). The hint keeps coming up and there's really only one an… read more
Justin Johnson
Justin Johnson
Owner
2,399 satisfied customers
Well I need to talk with someone in I tunes, my Apple
Well I need to talk with someone in I tunes, my Apple password ***** ***** disabled. This has been going on a month. Last time with I tunes i was talked into going to buy a I tunes play card for 500.0… read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
377 satisfied customers
I'm trying to access the apps store but don't remember my
I'm trying to access the apps store but don't remember my Apple password … read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
1,308 satisfied customers
I'm trying to buy a new iPhone and get everything set up but
I'm trying to buy a new iPhone and get everything set up but I haven't used my password ***** so long I've forgotten it. I don't live in the town where the store is located so I'm trying to get a new … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I'm having a problem with my Apple iPad air2 when I got it 4
I'm having a problem with my Apple iPad air2 when I got it 4 years ago my email was with hotmail so my Apple ID account was created with that email.2 years ago I changed my email to Outlook.Everything… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
It keeps asking me for my Apple d password. I've entered
It keeps asking me for my Apple d password. I've entered many p/w. Even asked my Apple ID be reset. Nothing has helped me to reset the p/w. Your adviced … read more
Aparna Indresh
Aparna Indresh
Mac Enthusiast
529 satisfied customers
I need to reset the password on my Apple ID (cloud). I do
I need to reset the password ***** my Apple ID (cloud). I do not remember the old password. … read more
Cris
Cris
62 satisfied customers
It started becous my phone isn't working. I know my Apple ID
It started becous my phone isn't working. I know my Apple ID but I don't know the password. I tried to change iapple I'd on my I pad and noe Thad's screwed up. … read more
George Sibiya
George Sibiya
PhD
312 satisfied customers
I'm locked out and they are sending me emails but I can't
I'm locked out and they are sending me emails but I can't find them. My case number ***** ***** … read more
Justin Johnson
Justin Johnson
Owner
2,399 satisfied customers
It's locked and I'd forgotten my ID and my password. I've
It's locked and I'd forgotten my ID and my password … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I would like to change my credit details on a few of my
I would like to change my credit details on a few of my recurring accounts but don't know how or where to go to do this. Also I've included more go for my photos but it seems that I'm getting charged … read more
Justin Johnson
Justin Johnson
Owner
2,399 satisfied customers
I do not know what's going on my Apple device for some
I do not know what's going on my Apple device for some reason I've been locked out of Facebook I do not know why I cannot tell you but this is my accounts ginger and Rosie to forever you guys keep sen… read more
Justin Johnson
Justin Johnson
Owner
2,399 satisfied customers
I can't enter a correct password for I-tunes, app store.
I can't enter a correct password ***** I-tunes, app store … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I have forgotten both Apple ID and password. I have just
I have just changed my pw so it must be my I'd which is wrong … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
It's disabled I've reset I'd & password 3 times can't fix
It's disabled I've reset I'd & password ***** times can't fix it … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I am locked out of my iPhone 7 How can I retrieve password
I am locked out of my iPhone 7 How can I retrieve password ***** having to erase, etc? I've been having difficulties recently because I'm not tech savvy and don't know what I'm doing when I click on v… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x