Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Mac

My Mack desktop mouse arrow won't track. It stuck in the…

Customer Question
My Mack desktop mouse...

My Mack desktop mouse arrow won't track. It stuck in the upper left corner of the. Screen. I put in new batteries, but still won't work.

Technician's Assistant: What's the brand, model, and Operating System (OS) of your computer?

That info is noware to be found on the equipment. It's an APple MAc 29 inches X 14 inches with separate keyboard and mouse. Can you tell me how to use the keyboard to get the info?

Submitted: 2 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 4 minutes by:
12/12/2017
Mac Support Specialist: Russell H., Long-time Computer Expert replied 2 months ago
Russell H.
Russell H., Long-time Computer Expert
Category: Mac
Satisfied Customers: 11,899
Experience: Years ago & in 2 years recently, I helped with Mac OS [X] & MacBook & Air & BootCamp etc. problems.
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.
I advise you first, to shut down the Mac computer.

Unplug it from the power.

Unplug the mouse 'transmitter' dongle - a little USB plugin, perhaps - from the computer's USB ports.

Leave that way for at least 10 minutes.

Plug in the mouse transmitter - it's a wireless mouse so it has to have one - into a USB port on the computer - it doesn't have to be the same one.

Then plug in the computer to the power too. Turn it On, let it boot up undisturbed. Does the cursor for the mouse go to the upper left corner again and stay there, without your touching the mouse meanwhile? or is the problem cured?

Let me know, please, by Reply to Expert, either way. I will help further as needed.

Ask Your Own Mac Question
Customer reply replied 2 months ago
The only thing in a USB port is the printer connection. My mouse is wireless. There is no mouse transmitter in any port.
Customer reply replied 2 months ago
The computer is in. Should I just unplug it?
Mac Support Specialist: Russell H., Long-time Computer Expert replied 2 months ago

Shut down the computer and then unplug the computer from power I advise.

What maker and model is the mouse, please?

Ask Your Own Mac Question
Customer reply replied 2 months ago
The mouse is an Apple. There is now info written on it and I cannot access the computer for info.
Mac Support Specialist: Russell H., Long-time Computer Expert replied 2 months ago

Well, thank you for trying to find info on the mouse.

You might want to observe whether this status icon is seen on the screen, or not:

https://support.apple.com/library/content/dam/edam/applecare/images/en_US/keyboards/bluetooth_connected.png

which means 'one or more devices connected by Bluetooth connection'.

As opposed to this icon, which means: 'no Bluetooth connected devices':

https://support.apple.com/library/content/dam/edam/applecare/images/en_US/keyboards/bluetooth_logo.png

Ask Your Own Mac Question
Customer reply replied 2 months ago
Are you with Apple support?
Customer reply replied 2 months ago
I thought I was paying for Apple Support. I don't mid paying the $5 for this help, but he don't want any contracts or to pay more.
Mac Support Specialist: Russell H., Long-time Computer Expert replied 2 months ago

I'm with JustAnswer.com.

I would like to mention, since your mouse is not working, you may shut down your computer in the usual fashion, by first holding these three keys down on the keyboard:

ALT + Left SHIFT + NUM LOCK

and then use the arrow keys on the keypad to move the mouse cursor over to the Apple menu, click on it using the center key of the keypad or the ENTER key perhaps.

No contract that I know of has been applied to your account, no.

Ask Your Own Mac Question
Customer reply replied 2 months ago
Ok, good. I'll let you know when I plug it back in and turn it on.
Customer reply replied 2 months ago
I plugged it back in and turned it on. The problem is still there.
Customer reply replied 2 months ago
The icon you mentioned s the one that shows that one or more devices is connected.
Mac Support Specialist: Russell H., Long-time Computer Expert replied 2 months ago

I think your mouse has gone bad. Turn it over: does it show any lights?

How old is the mouse? and the whole system?

Also: do you have any other devices connected to this Mac computer by wireless or by Bluetooth link? aside from the wireless mouse. Perhaps the keyboard is wireless too?

Ask Your Own Mac Question
Customer reply replied 2 months ago
I have a printer that I can send info to via Bluetooth. My mouse has l little green light at th top no other lights. I'll see if the printer blur tooth is working.
Customer reply replied 2 months ago
The Bluetooth signal to the printer works fine.
Mac Support Specialist: Russell H., Long-time Computer Expert replied 2 months ago

OK. Three remaining questions:

1. how old is the mouse?

2. turn Off the printer, wait a few minutes. Does the symbol regarding connection by Bluetooth remain the same, or does it change?

3. and, is your keyboard wireless, or is it on a cable connected to the computer?

Ask Your Own Mac Question
Customer reply replied 2 months ago
The computer is about 4 or five years old. Our keyboard is wireless. I disconnected the printer from the computer. But the icon has not changed.
Mac Support Specialist: Russell H., Long-time Computer Expert replied 2 months ago

Probably the keyboard is still connected then. I think you should try replacing the mouse, simply... the wireless connection works for keyboard and for printer, so there's nothing wrong with the computer nor the wireless link's physics, I doubt.

You could try taking the batteries out of the mouse and leaving them out for an hour before giving up on it and replacing it, to see if all it needs is a power-off reset for a while.

Meanwhile, until it is resolved by replacement or by the power-off-for-awhile reset, you can use the keyboard as I stated previously, to move the mouse cursor and work with the computer to some extent.

Do you need further help? or does this answer your question completely?

Ask Your Own Mac Question
Customer reply replied 2 months ago
How do I move the cursor with the keyboard?
Customer reply replied 2 months ago
You told me how to shut it off, but not get to me programs and files.
Mac Support Specialist: Russell H., Long-time Computer Expert replied 2 months ago

OK... you can move the cursor about with the arrow keys on the keypad, once you have pressed

ALT + Left SHIFT + NUM LOCK

all three at once, once, to turn on Mouse Keying.

Then once the cursor is over an icon or function, you press either Space, or the center key on the keypad, or the ENTER key or RETURN key, to 'activate' or click on what your mouse cursor is over.

Moving among icons can be done with the TAB key in some circumstances, which can be much quicker than moving the mouse cursor with other keys.

Is this all the information you need to answer this question?

Ask Your Own Mac Question
Customer reply replied 2 months ago
I see alt and left shift, but no number lock. Do you mean caps lock, or the # icon?
Mac Support Specialist: Russell H., Long-time Computer Expert replied 2 months ago

NumLock is usually to be found on Intel Mac keyboards, at the upper right. No, it's not CapsLock. Perhaps the # icon would work...

Ask Your Own Mac Question
Mac Support Specialist: Russell H., Long-time Computer Expert replied 2 months ago

The CLEAR button is supposed to serve the same function.

See this article:

osxdaily.com/2014/12/01/number-keys-not-working-mac-keyboard-fix/

- Does this answer your question in full and adequately or better?

Ask Your Own Mac Question
Customer reply replied 2 months ago
I don't have a clear button or separate number section. My numbers are found above the top letter line. Shift alt and any other keys does nothing. I'll call Apple, like I thougtIwas doing. Will you reimburse my $5?
Mac Support Specialist: Russell H., Long-time Computer Expert replied 2 months ago

TAB and arrow keys, and Space bar instead of clicking on an icon, should work for you.

I have no power over charges, billing, no access to your credit information. For all such concerns I must refer you to Customer Support at JustAnswer.com. They may be reached at

***@******.***

or through Chat or Phone by way of this page:

http://ww2.justanswer.com/contact-us

Thank you for asking your question here at JustAnswer.com.

Ask Your Own Mac Question
Customer reply replied 2 months ago
Ok
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,555
8,555 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,555 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,394 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

1,994 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,507 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
My Apple account has been disabled and I have gone in and
My Apple account has been disabled and I have gone in and changed my password ***** number of times over the past few days, but I cannot get into the apps. I keep getting the Apple Account has been di… read more
John T. F.
John T. F.
Mac Druid
Two Decades Field Experience
1,994 satisfied customers
I am having difficulty in pairing my insignia TV with my
I am having difficulty in pairing my insignia TV with my MacBook Air. My computer sees the TV, and, the TV sees my computer. But when I attempt to hit the "pair" button on the TV screen I can not seem… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,322 satisfied customers
I am looking for some “hidden” pictures. Don't know how to
I am looking for some “hidden” pictures. Don't know how to find them. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,145 satisfied customers
I am unable to connect with td bank online baking. Do not
Second opinion] i am unable to connect with td bank online baking… read more
Josh
Josh
It Support Specialist
Associate Degree
5,145 satisfied customers
I want to eliminate startup password(s) on my mac desktop.
I want to eliminate startup password(s) on my mac desktop … read more
Mr.Med
Mr.Med
978 satisfied customers
I'm trying to reset my password to purchase a CD on iTunes
I'm trying to reset my password ***** purchase a CD on iTunes and i got a code and used it but its saying i have to wait 24hours … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
What if I drop my iphone in the water. I don't know. Its
I don't know. Its about 3-4 years old. the big one. … read more
Specialist Sean S.
Specialist Sean S.
Computer Support Technician
863 satisfied customers
I had purchased an accounting item and since then things are
I had purchased an accounting item and since then things are not working right. … read more
Donna French
Donna French
Bachelor of Science
41 satisfied customers
My Apple ID has been disabled. I'm running the latest OSI
I'm running the latest OSI and it's an IPhone 7 and a iPad mini … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,534 satisfied customers
My account was compromised so I need to recover my Apple Id
My account was compromised so I need to recover my Apple Id and I am computer stupid and don't know how to … read more
Russell H.
Russell H.
Long-time Computer Expert
11,899 satisfied customers
Where can I find help finding my password for my Apple ,IMO.
Where can I find help finding my password ***** my Apple ,IMO … read more
Josh
Josh
It Support Specialist
Associate Degree
5,145 satisfied customers
The power went off at our residence and when I went to
The power went off at our residence and when I went to restart the computer my password ***** not give me access to the iMac. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,145 satisfied customers
Just had I tunes downloaded from desktop to my I Phone. Now
just had I tunes downloaded from desktop to my I Phone. Now I do not have any earphones that will fit my phone. Lots of earbuds but none work.Phone is an Apple 6plus … read more
Josh
Josh
It Support Specialist
Associate Degree
5,145 satisfied customers
I'm trying to log into my app,e tv and it says I have the
I'm trying to log into my app,e tv and it says I have the wrong password, which I DONT … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I deleted all of the history stored in my PC. Unfortunately,
I deleted all of the history stored in my PC. Unfortunately, lost all of my email. How do I retrieve my email? … read more
Specialist Sean S.
Specialist Sean S.
Computer Support Technician
863 satisfied customers
I can't get this ipad to turn on it's showing itune and when
I can't get this ipad to turn on it's showing itune and when I try to cut it on it won't … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,394 satisfied customers
Having trouble connecting to Bluetooth in car with iPhone 6+
Having trouble connecting to Bluetooth in car with iPhone 6+ and I-pad … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,322 satisfied customers
I got a new IPad for my birthday because my old one can't
I got a new IPad for my birthday because my old one can't keep up to the new upgrades.I need to transfer my info from old news to new IPad.my old IPad had an address [email protected] bell.net and 2 years ago m… read more
Josh
Josh
It Support Specialist
Associate Degree
5,145 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x