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Password problems. cannot even make a new one. want to order…

Customer Question
Password ***** cannot even...

Password ***** cannot even make a new one. want to order books on apple and cannot

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

Ipad, iphone and imac

Technician's Assistant: How long has this been going on with your iMac? What have you tried so far?

About 2-3 weeks

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No. please call me at(###) ###-####

Submitted: 7 months ago.Category: Mac
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Customer reply replied 7 months ago
Return $5. Answer did not help. It just tried to sell more of your product
Customer reply replied 7 months ago
Too late.. I called Apple which you deceptively seemed to be.
Answered in 45 minutes by:
12/12/2017
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

Ask Your Own Mac Question
Customer reply replied 7 months ago
Please cancel my order and return mu $5 as you are not Apple and they already answered me. Deceptive advertising on your part.
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago

The service is not $5.00 and you have been charged more than that.
I cannot handle payment issues as I am an end user to the site like you please call 1(###) ###-####and speak to the billing team and once you're happy, let me know and we can continue.
Regards
Kris

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