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Can’t get phone ringer to sound. Have volume all the way up…

Customer Question
Can’t get phone ringer...

Can’t get phone ringer to sound. Have volume all the way up and in settings turned off the vibrate on rings???

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

You would ask that, bout 3 years old.

Technician's Assistant: How long has this been going on with your smartphone? What have you tried so far?

Going in to settings, changing rings, turning on and off vibrate. We have it on Old Phone ring.

Submitted: 8 months ago.Category: Mac
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Answered in 5 minutes by:
12/12/2017
Mac Support Specialist: Richard, Apple Software Engineer replied 8 months ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,537
Experience: IT Engineer for over 15 years
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Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me please the model of the phone with the issue?

Thank you

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Customer reply replied 8 months ago
Where do I find that info? Old person here!
Customer reply replied 8 months ago
This phone may be an Apple 5 or 6. Is there anyplace on the phone to look?
Customer reply replied 8 months ago
Just found out it is a 5c
Customer reply replied 8 months ago
Are you still there?
Mac Support Specialist: Richard, Apple Software Engineer replied 8 months ago

Thanks

Can you go to settings, general, reset, reset all settings

Once done, tell me how it then functions please

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Customer reply replied 8 months ago
Trying that
Mac Support Specialist: Richard, Apple Software Engineer replied 8 months ago

Thank you

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Customer reply replied 8 months ago
Still not working
Mac Support Specialist: Richard, Apple Software Engineer replied 8 months ago

When it now rings, hold the Volume UP button until it reaches the maximum

Do you then hear it ring?

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Customer reply replied 8 months ago
Didn’t work
Mac Support Specialist: Richard, Apple Software Engineer replied 8 months ago

Did you so this as it was ringing? So while you were receiving a call?

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Customer reply replied 8 months ago
but didn’t answer the call
Mac Support Specialist: Richard, Apple Software Engineer replied 8 months ago

If you connect headphones to the phone and receive a call, do you then hear it ring?

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Customer reply replied 8 months ago
I think we will just go to the phone store. Goodby
Mac Support Specialist: Richard, Apple Software Engineer replied 8 months ago

But they will just have you do what I am doing here...

I ask please as I have invested time in this with you you please do the instructions I provided

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