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Not able to set up device that I just purchased. Using my…

Customer Question
Not able to set...

Not able to set up device that I just purchased. Using my old one to chat with you. It is not allowing me to use my password ***** when I received a six digits number nothing happens

Technician's Assistant: When did you last change your password ***** Apple ID?

Twenty minutes ago

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

It's a new device just purchased

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I am 70 years old and not real up on this stuff

Submitted: 8 months ago.Category: Mac
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Answered in 5 minutes by:
12/12/2017
Mac Support Specialist: Richard, Apple Software Engineer replied 8 months ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,537
Experience: IT Engineer for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me the email address you used for the account?

Please let me know

Thank you

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Mike, Mac Medic
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