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My ipad will does not recognize my apple ID and password. I…

Customer Question
Hi my ipad will...

Hi my ipad will does not recognize my apple ID and password. I can't reset it because it wont go passed the Activation Lock.Just wondered if you can help me with this problem please. Jude

Technician's Assistant: What version of iTunes are you using to sync your iPad?

Not sure just the normal one. on the activation lock help it says to use password ***** used to sync with icloud. I just wondered if you could reset my account and password, then I could enter the fresh one and get in?

Technician's Assistant: When did you last reboot?

An hour ago

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No all good

Submitted: 8 months ago.Category: Mac
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Answered in 2 hours by:
12/12/2017
Mac Support Specialist: Richard, Apple Software Engineer replied 8 months ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,537
Experience: IT Engineer for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Exactly how did you try to reset the password *****?

Please let me know

Thank you

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