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Device is locked and I cant remember password. Don't think…

Customer Question
Device is locked and...

Device is locked and I cant remember password

Technician's Assistant: When did you last change your password ***** Apple ID?

Don't think it has been changed

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No thank you

Submitted: 7 months ago.Category: Mac
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Answered in 3 hours by:
12/12/2017
Mac Support Specialist: Richard, Apple Software Engineer replied 7 months ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,151
Experience: IT Engineer for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me the exact message you are getting on the screen of the device?

Please let me know

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