Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I cannot reset my password. About a year ago. I don't know…

Customer Question
I cannot reset my...

I cannot reset my password.

Technician's Assistant: When did you last change your password ***** Apple ID?

About a year ago.

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No. i don't know about that.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Np that is all.

Submitted: 8 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 6 minutes by:
12/12/2017
Mac Support Specialist: arsufi2002, Computer Support Specialist replied 8 months ago
arsufi2002
arsufi2002, Computer Support Specialist
Category: Mac
Satisfied Customers: 1,827
Experience: MCSE, RHCE, IBM System X Server Certified
Verified

Hi,

My name is ***** ***** of the expert in computer category. I am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected

Please find reply box below to post your response

Ask Your Own Mac Question
Mac Support Specialist: arsufi2002, Computer Support Specialist replied 8 months ago

Let me know your Apple ID?

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
My iPad Apple ID has been disabled and I am asked to reset
My iPad Apple ID has been disabled and I am asked to reset my password ***** told not how. I cannot remember password ***** many years ago when I knew even less about this than I do now. Can you help?… read more
Cabletech
Cabletech
High School or GED
144 satisfied customers
I have an applie ipad that I updated ago and it wanted me to
I have an applie ipad that I updated long ago and it wanted me to sign back in. I forgot my password ***** now I can't do anything. This was some time ago and I purchased a new ipad because store said… read more
NOORUL AMEEN
NOORUL AMEEN
Bachelor\u0027s Degree
2 satisfied customers
I cannot unlock my phone. I attempted about two weeks ago
I attempted about two weeks ago but got confused. and was unsuccessful. … read more
John Castle
John Castle
BSC in Computing Network Management and Design
193 satisfied customers
My iPhone is locked and I cant restore it. Maybe in about a
Maybe in about a month ago when I changed internet service to Hughes net … read more
NOORUL AMEEN
NOORUL AMEEN
Bachelor\u0027s Degree
2 satisfied customers
Forgot my Apple ID. Four years ago. Don't know how I am very
Forgot my Apple ID JA: When did you last change your password ***** Apple ID? Customer: Four years ago JA: Did you try resetting through Apple's online account reset tool? Customer: Don't know how I a… read more
NOORUL AMEEN
NOORUL AMEEN
Bachelor\u0027s Degree
2 satisfied customers
I cannot change my password for Apple ID. I tried & wifi was
I tried & wifi was very weak! I then found my old one doesn't work & also the new one. I have been on & tried with my device, answered the questions ie my mobile ph number, my cr card number etc, they sent me an apple verification code which I inserted then they said that they would contact me with details on how to proceed within 23 hrs. That was 3 days ago! … read more
NELSONV VAGHESE
NELSONV VAGHESE
B.Tech Cumputer Science
17 satisfied customers
I tried to get a fingerprint id, not know I would have to
I tried to get a fingerprint id, not know I would have to come up with my password ***** I have not used for years. Now I cannot get into my phone because I cannot remember my password ***** years bac… read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I cannot recall my Mac password and cannot use the Terminal
I cannot recall my Mac password ***** cannot use the Terminal in the Recovery Mode to reset it … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
When I try to use SKYPE it says "something's wrong with
When I try to use SKYPE it says "something's wrong with microsoft connection. Apple tech says I need login name and password. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I need to change my apple id from to and get a new password.
I need to change my apple id from***@******.*** to***@******.*** and get a new password. … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I cannot log on - my ipad is years old and I've since lost
I cannot log on - my ipad is years old and I've long since lost my id & password … read more
Justin Johnson
Justin Johnson
Owner
2,397 satisfied customers
Need to retrieve passcode on ipod touch. My 7 year old
need to retrieve passcode on ipod touch. My 7 year old granddaughter cannot remember. Cannot get iTunes to recognize my ipod when I run diagnostics to get to restore factory settings. Have already dow… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
To my knowledge I never set up a pass code to open my I
to my knowledge I never set up a pass code to open my I phone. today the phone is locked and I cannot open it without a pass code. Help … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I have an Apple iPad 16GB. I had a mini Apple iPad that my
HI, I have an Apple iPad 16GB. I had a mini Apple iPad that my daughter bought me approximately four years ago. Will I lost/left it in my hotel room on a trip to NY two and a half years ago. My iPad k… read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
Forgot my apple passwords hen I got to the page amNd I put
Forgot my apple passwords hen I got to the page amNd I put the symbols or letters in it returns to another over and over … read more
Justin Johnson
Justin Johnson
Owner
2,397 satisfied customers
My ipad has locked me out. i need help in the activation to
My ipad has locked me out. i need help in the activation to get into it. i all have an apple macbook and an iPhone. i just reset my apple password ***** nothing seems to work on the old iPad. I have t… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
This morning my Iphone 5 was blank, tried to open ,but
This morning my Iphone 5 was blank, tried to open ,but message came up saying you must activate your phone, I typed in my email address as requested then my password ***** was correct last time I need… read more
Eric Ewing
Eric Ewing
University IT Manager
185 satisfied customers
I have locked my self out of my password on my I PHONE/ I
Hi , I have locked my self out of my password ***** my I PHONE/ I cannot remember my security questions and the e/mail I have for security hasn't worked in years--can you help me? … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x