Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Don't remember my apple I D please help me I am 84 my grand…

Customer Question
Don't remember my apple...

Don't remember my apple I D please help me I am 84 my grand daughter give me the I pad not a new one

Technician's Assistant: When did you last change your password ***** Apple ID?

Never

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Don't know how

Technician's Assistant: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?

Don't know how to put a pass word tougher please help thank you pat bussey

Submitted: 8 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 9 hours by:
12/12/2017
Mac Support Specialist: Richard, Apple Software Engineer replied 8 months ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,537
Experience: IT Engineer for over 15 years
Verified

Hi there and welcome

If you have forgotten your Apple ID you used, you can retrieve i via the link below

https://iforgot.apple.com/appleid#!&section=appleid

Once done, you will likely need to reset your password ***** this you can do via my link below

https://iforgot.apple.com/password/verify/appleid

Use the link to reset your password ***** once done use this new password

Once done, you can use these details to sign in on your device

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Else let me know the results please.

Ask Your Own Mac Question
Mac Support Specialist: Richard, Apple Software Engineer replied 8 months ago

Thank you

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Richard Your Own Question
Richard
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,537
47,537 Satisfied Customers
Experience: IT Engineer for over 15 years

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I need a new apple pass word. Someone messed with my I pad
Someone messed with my I pad and changed my pass word and I did not know it she was mad at me I have been trying for over 2 months … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
IPAD 2 - ACTIVATION LOCK ; DON'T KNOW APPLE ID OR PASSWORD.
iPAD 2 - ACTIVATION LOCK ; DON'T KNOW APPLE ID OR PASSWORD. DO HAVE THE PASS CODE . DAUGHTER GAVE IT TO ME . DID A PROGRAM UPDATE INSTALL . CAN'T GET PASSED ACTIVATION LOCK … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Trying to rest pass word and account info on my apple I pad
Trying to rest pass word and account info on my apple I pad and because my grand son set it up and doesn't remember what he put in there. I think it was set up with an old AOL account I don't have any… read more
Harry
Harry
2,174 satisfied customers
I forgot my pass word for my email and the pass word for my
Hello I forgot my pass word for my email and the pass word for my I pad can you help me thank you … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I have anew I pad, and the iPad Mimi I want to give away,
I have anew I pad, and the iPad Mimi I want to give away, but I cannot remember my ID, or pass word so what can I do … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
I purchased an I-Pad yesterday. I cant remember my pass code
I purchased an I-Pad yesterday. I cant remember my pass code to get into in. … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
Activation lock not reciginizing the WI FI. States I pad is
Activation lock not reciginizing the WI FI . States I pad is not set up. . Have not used this mini I pad in almost 4 yrs. … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
Need to find pass word for my system, for new phone set--up
need to find pass word for my system, for new phone set--up Chuck … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
My grand daughter has a i phone 6, she went to reset her
Hi my grand daughter has a i phone 6, she went to reset her phone...and can't remember here pass word. she did manage to locate a verification code but is haven't no luck in entering onto her phone. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
I have not been able to log on because I don't recall my
I have not been able to log on because I don't recall my Apple log/on pass hode special code word password … read more
Justin Johnson
Justin Johnson
Owner
2,410 satisfied customers
I just put in apple phone security and can not get it to
I just put in apple phone security cod and can not get it to open I thought I put in thump print to open help,,,,,!!!!!i have apple 7pluse red … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
939 satisfied customers
When the last up-date completed my pass code was gone. Now I
when the last up-date completed my pass code was gone. Now I cannot get into the ipad. also as requested i put the finger thing in to open the pad but that way only one person can open it. is there a … read more
AnswersByEric
AnswersByEric
Software Developer
Associate Degree
41 satisfied customers
My grand son set my phone up to use thumb print and doesn't
my grand son set my phone up to use thumb print and doesn't remember what pass code was put in my phone is disabled and I need to reset the whole thing so I can get in my phone. I don't know my apple … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
My two year grandaugther locked up my ipad. neither of my
my two year grandaugther locked up my ipad. neither of my daugthers who set it up can get through. … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I have purchased a new I Pad, and want to set it up. I was
I have purchased a new I Pad, and want to set it up. I was told that I had to use the same password ***** my I phone , but can't remember it.? … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I haven't used my iPad for a time and it won't accept the
Hi Mike, this is Pat. I haven't used my iPad for a long time and it won't accept the pass code that I remember. Can you help me find or change pass word? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
Ipad passsword, my grand daughter changed the ipad password
my grand daughter changed the ipad password ***** she don remember to what she changed it to … read more
comp_audio
comp_audio
Microsoft 365 Ambassador
211 satisfied customers
Question : when your I pad says Activate iPad and you know
Question : when your I pad says Activate iPad and you know the Apple ID but can't remember the past word as it was set up by your wife who has passed away what do you do?… read more
Richard
Richard
Apple Software Engineer
IT Manager, Consultant
47,537 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x