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Received a call that my Microsoft was not connected however…

Customer Question
Received a call that...

Received a call that my Microsoft was not connected however yesterday I received a text saying that my Microsoft had been renewed and everything was ok When I called back today I was given a no (###) ###-####to call I called and the person wanted me to perform tasks on my computer which I did not understand Then my computer was shut off by some one when I called the no bck the recording said the number was out of service was this a scam or ? Do I have Microsoft services currently? I just want it it to be connecter without all this drama

Technician's Assistant: What Microsoft model do you have? And the Operating System (OS)?

Os10 256 home

Technician's Assistant: How long has this been going on with your Microsoft phone? What have you tried so far?

The person on the phone had me entering stuff and then the phone / computer went dead

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

Smartphone?? I just want my computer and cell phone to work

Submitted: 8 months ago.Category: Mac
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Answered in 5 minutes by:
12/11/2017
Mac Support Specialist: Chris L., Support Specialist replied 8 months ago
Chris L.
Chris L., Support Specialist
Category: Mac
Satisfied Customers: 5,820
Experience: Certified Computer expert with over 10 years experience.
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Hello my name is ***** ***** certified computer professional with over 10 years experience. I will be happy to help you.

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Mac Support Specialist: Chris L., Support Specialist replied 8 months ago

This is absolutely a scam, it is very well known and we see this type of tech support scam often. Microsoft or any legitimate company would ever contact you this way. Your computer does not report its status to anyone. Usually what will happen is once you are in contact with them they will lie to you about issues that your computer does not have such as it is being hacked or has viruses. They will then attempt to charge you many hundreds of dollars to fix the fake issues. Likely the scam got shut down which is why the call back number did not work, If you do answer one of these calls simply hang up. Microsoft will never call you on the phone or text or send an email about shutting down windows. My goal is to give you the best experience possible! I hope I have earned a 5 star rating for providing you a quick answer! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

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Customer reply replied 8 months ago
is my service still in force
Mac Support Specialist: Chris L., Support Specialist replied 8 months ago

Did you allow the people to touch your computer or phone? Are things working as they should?

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Mac Support Specialist: Chris L., Support Specialist replied 8 months ago

There is nothing wrong your service. If your phone and computer are working then you are fine. It was just a scam phone call.

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