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I can't remember my internet password. My daughter wants to…

Customer Question
I can't remember my...

I can't remember my internet password

Technician's Assistant: What exactly are you having trouble accessing?

My daughter wants to be able to use her ipad at my house and she cant access because I cant remember my password

Technician's Assistant: When did you last change your password ***** Apple ID?

Maybe about 1 year ago

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No

Submitted: 7 months ago.Category: Mac
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Answered in 1 minute by:
12/11/2017
Mac Support Specialist: Tech Ben, Information Systems Manager replied 7 months ago
Tech Ben
Tech Ben, Information Systems Manager
Category: Mac
Satisfied Customers: 262
Experience: 15+ years of experience as an Information Systems Manager; responsible for overseeing computer and network systems, installation and maintenance, troubleshooting hardware and software issues, etc.
Verified

Hello,

Thanks for using Just Answer. I'm Kumar and I'll assist you today.

Can you please let us know which version of Mac Os you are using?

Thanks,

Kumar

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Customer reply replied 7 months ago
I have a Dell computor
Customer reply replied 7 months ago
no, I don't want to pay
Mac Support Specialist: Tech Ben, Information Systems Manager replied 7 months ago

No no. Its Just the website. Please ignore the remote requests.

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Customer reply replied 7 months ago
Can you call me ? My computer skills are not good
Mac Support Specialist: Tech Ben, Information Systems Manager replied 7 months ago

You have a DELL Computer. That implies, you use Windows. Is it connected to the Wifi or by LAN?

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Mac Support Specialist: Tech Ben, Information Systems Manager replied 7 months ago

Ooh. Dont worry. I'll keep it plain and simple. You'll learn a lot.

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Customer reply replied 7 months ago
I'm 88 years old> Please call me(###) ###-####
Customer reply replied 7 months ago
I do not have an I phone < nor can I retrieve my phone messages by text or email
Mac Support Specialist: Tech Ben, Information Systems Manager replied 7 months ago

It would be easier for you if we can do a Remote Assistance. I can get the password ***** you can share the same with your daughter. If you are not satisfied, you can always ask for a refund.

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Customer reply replied 7 months ago
Are you still there?
Mac Support Specialist: Tech Ben, Information Systems Manager replied 7 months ago

It would be easier for you if we can do a Remote Assistance. I can get the password ***** you can share the same with your daughter. If you are not satisfied, you can always ask for a refund.

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Customer reply replied 7 months ago
I want to talk on the phone Please call me
Customer reply replied 7 months ago
You can call my daught on her phone at(###) ###-####
Mac Support Specialist: Tech Ben, Information Systems Manager replied 7 months ago

Okay. I'll do that. Please give me a moment.

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Mac Support Specialist: Tech Ben, Information Systems Manager replied 7 months ago

Please press Windows Button + R Button at the same time.

You'll see a small run window. Type CMD in it.

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Mac Support Specialist: Tech Ben, Information Systems Manager replied 7 months ago

If you know your SSID, please type this

netsh wlan show profile name=<SSID> key=clear | findstr Key

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Mac Support Specialist: Tech Ben, Information Systems Manager replied 7 months ago

Sorry, the call got disconnected, my battery died.

You may click on the below mentioned link. Hit Agree. Elsinore client will be downloaded. Double tap on it and we are connected. Once I'm connected, I can grab you your Wifi Password.

http://www.justanswer.com/remotedesktop/join.aspx?Session=368c7b7c-d84b-450c-94ac-fb104343f6f8

Thanks,

Kumar

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