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It will not allow me to change password using present

Customer Question
It will not allow...

It will not allow me to change password ***** present password?

Technician's Assistant: When did you last change your password ***** Apple ID?

About 7 months ago

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

If that,s where I enter old password ***** new twice then personal entry YES

Submitted: 7 months ago.Category: Mac
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Answered in 5 minutes by:
12/11/2017
Mac Support Specialist: Karthik, Mac Enthusiast replied 7 months ago
Karthik
Karthik, Mac Enthusiast
Category: Mac
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Mac Support Specialist: Karthik, Mac Enthusiast replied 7 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you provide me the apple ID? So that we can go ahead and check what are the reset option available and we can help you in changing the password.

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