Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Mac

I need assistance with my Apple ID. now when i first

Customer Question
Hello! i need assistance...

Hello! i need assistance with my Apple ID. now when i first recieved my phone i did not set it up the people assisting me did and i have not needed it since then. but recently my screen was damaged (not by me) and in order to replace my phone but keep everything the agent at my local sprint store said i needed my apple ID but i do not hav it. please let me know if theres any way you can help and any information you might need

Technician's Assistant: When did you last change your password ***** Apple ID?

I havent it since i got the phone the other problem is that they tried seeing if my apple ID was linked to my phone but it was a different number . and ive had the same number my entire life

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No i have not where can i do that? byt also will it ask me for my phone? because at the moment the screen is not functioning so i could not do it through my phone

Technician's Assistant: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?

No thats about it thank you so much for your help !

Submitted: 2 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 2 minutes by:
12/11/2017
Mac Support Specialist: Cabletech, Computer Support Specialist replied 2 months ago
Cabletech
Cabletech, Computer Support Specialist
Category: Mac
Satisfied Customers: 377
Experience: 12 years ISP Technical Support
Verified

Thank you for choosing Just Answer. I would be happy to assist today with your question.

Give me just a moment while I review the information provided.

Ask Your Own Mac Question
Mac Support Specialist: Cabletech, Computer Support Specialist replied 2 months ago

Make sure to bookmark this page so you can easily come back to this page. If we are working on this issue and you need to step away, you can always leave me a message on this question. I will respond as soon as I can if I am not online. I check periodically throughout the day if not during my normal business hours.

Ask Your Own Mac Question
Mac Support Specialist: Cabletech, Computer Support Specialist replied 2 months ago

For this issue, I will need to troubleshoot with you directly. This site is for the exchange of steps and tips but I can on your behalf attempt to retrieve that information for you. There is an extra fee for it but I can reach out to the sites as needed. If you would like the steps, we can do that too!

Ask Your Own Mac Question
Mac Support Specialist: Cabletech, Computer Support Specialist replied 2 months ago

You can respond in the white box below.

Ask Your Own Mac Question
Mac Support Specialist: Cabletech, Computer Support Specialist replied 2 months ago

Hi are you still with me?

Ask Your Own Mac Question
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,555
8,555 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,555 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,394 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

1,994 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,507 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
My Apple account has been disabled and I have gone in and
My Apple account has been disabled and I have gone in and changed my password ***** number of times over the past few days, but I cannot get into the apps. I keep getting the Apple Account has been di… read more
John T. F.
John T. F.
Mac Druid
Two Decades Field Experience
1,994 satisfied customers
I am having difficulty in pairing my insignia TV with my
I am having difficulty in pairing my insignia TV with my MacBook Air. My computer sees the TV, and, the TV sees my computer. But when I attempt to hit the "pair" button on the TV screen I can not seem… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,319 satisfied customers
I am looking for some “hidden” pictures. Don't know how to
I am looking for some “hidden” pictures. Don't know how to find them. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,145 satisfied customers
I am unable to connect with td bank online baking. Do not
Second opinion] i am unable to connect with td bank online baking… read more
Josh
Josh
It Support Specialist
Associate Degree
5,145 satisfied customers
I want to eliminate startup password(s) on my mac desktop.
I want to eliminate startup password(s) on my mac desktop … read more
Mr.Med
Mr.Med
977 satisfied customers
I'm trying to reset my password to purchase a CD on iTunes
I'm trying to reset my password ***** purchase a CD on iTunes and i got a code and used it but its saying i have to wait 24hours … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
What if I drop my iphone in the water. I don't know. Its
I don't know. Its about 3-4 years old. the big one. … read more
Specialist Sean S.
Specialist Sean S.
Computer Support Technician
862 satisfied customers
I had purchased an accounting item and since then things are
I had purchased an accounting item and since then things are not working right. … read more
Donna French
Donna French
Bachelor of Science
41 satisfied customers
My Apple ID has been disabled. I'm running the latest OSI
I'm running the latest OSI and it's an IPhone 7 and a iPad mini … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,534 satisfied customers
My account was compromised so I need to recover my Apple Id
My account was compromised so I need to recover my Apple Id and I am computer stupid and don't know how to … read more
Russell H.
Russell H.
computer technology consultant
Vocational, Technical or Trade Scho
781 satisfied customers
Where can I find help finding my password for my Apple ,IMO.
Where can I find help finding my password ***** my Apple ,IMO … read more
Josh
Josh
It Support Specialist
Associate Degree
5,145 satisfied customers
The power went off at our residence and when I went to
The power went off at our residence and when I went to restart the computer my password ***** not give me access to the iMac. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,145 satisfied customers
Just had I tunes downloaded from desktop to my I Phone. Now
just had I tunes downloaded from desktop to my I Phone. Now I do not have any earphones that will fit my phone. Lots of earbuds but none work.Phone is an Apple 6plus … read more
Josh
Josh
It Support Specialist
Associate Degree
5,145 satisfied customers
I'm trying to log into my app,e tv and it says I have the
I'm trying to log into my app,e tv and it says I have the wrong password, which I DONT … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I deleted all of the history stored in my PC. Unfortunately,
I deleted all of the history stored in my PC. Unfortunately, lost all of my email. How do I retrieve my email? … read more
Specialist Sean S.
Specialist Sean S.
Computer Support Technician
862 satisfied customers
I can't get this ipad to turn on it's showing itune and when
I can't get this ipad to turn on it's showing itune and when I try to cut it on it won't … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,394 satisfied customers
Having trouble connecting to Bluetooth in car with iPhone 6+
Having trouble connecting to Bluetooth in car with iPhone 6+ and I-pad … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,319 satisfied customers
I got a new IPad for my birthday because my old one can't
I got a new IPad for my birthday because my old one can't keep up to the new upgrades.I need to transfer my info from old news to new IPad.my old IPad had an address [email protected] bell.net and 2 years ago m… read more
Josh
Josh
It Support Specialist
Associate Degree
5,145 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x