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Someone is calling wanting to cleanmy mac mini computer and…

Customer Question
Someone is calling wanting...

Someone is calling wanting to cleanmy mac mini computer and sayingit is at risk. Is there any way to confirm their legitimacy

Technician's Assistant: What Operating System (OS) are you running on your Mac?

Google chrome

Technician's Assistant: How long has this been going on with your Mac? What have you tried so far?

It was working normally as far as I could see and I got this phone call saying it needed immediate repair

Technician's Assistant: Happy to help. Want a weekly JustAnswer email to help with other issues? If so, what's your email address? And if you'd still like to talk to the Mac Expert, I'll connect you shortly.

They say they are Helpdesk and they do all Apple care

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I want to know if Helpdesk is connected with Apple

Submitted: 8 months ago.Category: Mac
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Answered in 4 minutes by:
12/11/2017
Mac Support Specialist: Ashik, Mac Technician replied 8 months ago
Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 12,434
Experience: Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
Verified

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

No, they are SCAM. These kind of scam calls and emails are common. Do not let them clean your Mac or allow them access. You don't need any kind of cleaning programs on your Mac. Your Mac can clean itself.

Also, your Mac is invulnerable to viruses and other threats as long as you do regular software updates.

If you have any questions or would like any additional information, please don't hesitate to ask.

Also, if you get a offer for secure remote from this site, please ignore it as it is an automatic offer generated from this site for complex issues.

Note : This is not my final answer. I strive to provide Excellent service or 5 star service. If you feel you've received anything less or if you are not satisfied or if my solutions didn't work, please don't rate me bad or poor or ok as it will badly affect my job here. Instead, please let me know and I will try my best to help you until you are fully satisfied or the issue is resolved.

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Ashik
Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 12,434
12,434 Satisfied Customers
Experience: Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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