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I CAN MAKE AND RECEIVE PHONE CALLS. BUT I CAN HEAR THEM AND…

Customer Question
I CAN MAKE AND...

I CAN MAKE AND RECEIVE PHONE CALLS. BUT I CAN HEAR THEM AND THEY CANNOT HEAR ME.

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

IPHONE 8 PLUS

Technician's Assistant: How long has this been going on with your iPhone? What have you tried so far?

1 DAY I RESTARTED THE PHONE THREE TIMES

Submitted: 7 months ago.Category: Mac
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Customer reply replied 7 months ago
Hello?
Answered in 13 minutes by:
12/11/2017
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 7 months ago
1 day
Customer reply replied 7 months ago
It's a 7plus
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago

OK - can you go into the "extras" folder.

Do you see a voice memo app?

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Mac Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago

OK please record you voice and play it back to you.

Do you hear your voice?

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Customer reply replied 7 months ago
No it gets stuck I can't use it
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago

OK - how old is the phone?

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Customer reply replied 7 months ago
Never mind I need my $5 and cancel this subscription
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago

The service is not $5.00 and you have been charged more than that.
I cannot handle payment issues as I am an end user to the site like you please call 1(###) ###-####and speak to the billing team and once you're happy, let me know and we can continue.
Regards
Kris

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