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I have an older phone that I don't remember the password for…

Customer Question
I have an older...

I have an older phone that I don't remember the password ***** and ned to retrieve some pictures.

Technician's Assistant: When did you last change your password ***** Apple ID?

On my new phone or old one?

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

How do I do that? I can't enter my password ***** the old phone.

Technician's Assistant: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?

OK that will work.

Submitted: 8 months ago.Category: Mac
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Answered in 2 minutes by:
12/11/2017
Mac Support Specialist: Richard, Apple Software Engineer replied 8 months ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,537
Experience: IT Engineer for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me the make and model of the old phone please?

Thank you

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Customer reply replied 8 months ago
I believe it's a 4S
Mac Support Specialist: Richard, Apple Software Engineer replied 8 months ago

Thank you

Is this for the screen lock?

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Customer reply replied 8 months ago
How are you going to connect to my phone. I can't log in since I don't remember my password.
Customer reply replied 8 months ago
No, the phone hasn't locked yet. I don't remember my password ***** it and I need to get some pictures from it.
Mac Support Specialist: Richard, Apple Software Engineer replied 8 months ago

You are referring to a service the website offers, which being optional, can be ignored if you do not wish to use it.

Please ignore it and reply here to my last question I sent you please

Which password ***** you referring to?

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Customer reply replied 8 months ago
My log in password. I'm trying to reactivate the phone.
Mac Support Specialist: Richard, Apple Software Engineer replied 8 months ago

Ok, so for your Apple ID you mean?

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Customer reply replied 8 months ago
I know my apple ID I need the password ***** reactivate.
Mac Support Specialist: Richard, Apple Software Engineer replied 8 months ago

yes, so you need the password ***** your Apple ID

There are many things a password ***** ***** on the phone so I am trying to know which you are referring to please

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Customer reply replied 8 months ago
That's correct.
Mac Support Specialist: Richard, Apple Software Engineer replied 8 months ago

Thank you

Please use my link below to reset your password

https://iforgot.apple.com/password/verify/appleid

Once done, use the new password ***** your phone

Let me know please how you go

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Customer reply replied 8 months ago
Won't this affect my current iPhone?
Mac Support Specialist: Richard, Apple Software Engineer replied 8 months ago

You would need to use the new password ***** your new phone if they both use the accounts, though when you need to activate your new phone after an update you will need to do this anyway

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Customer reply replied 8 months ago
My current phone I've been using for a couple of years. I need to get into my old phone to retrieve some pictures. Is there another way to retrieve the pictures from my old phone?
Mac Support Specialist: Richard, Apple Software Engineer replied 8 months ago

No, you need to get the password *****

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Customer reply replied 8 months ago
OK
Mac Support Specialist: Richard, Apple Software Engineer replied 8 months ago

thanks

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