Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I spoke to tech support yesterday. She was very helpful; but…

Customer Question
I spoke to tech...

I spoke to tech support yesterday. She was very helpful; but the new password ***** iCloud and iTunes is rejected every time.

Technician's Assistant: When did you last update iTunes?

I haven't been able to update anything because the PW is rejected ... iTunes as well.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

My iMac is as hot as blazes and I don't know why!

Submitted: 7 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 7 hours by:
12/11/2017
Mac Support Specialist: Richard, Apple Software Engineer replied 7 months ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,179
Experience: IT Engineer for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

When the password ***** ***** rejected, what is the exact message you receive?

Please let me know

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Wife and I went to the Verizon store yesterday and picked up
Hello again David. Wife and I went to the Verizon store yesterday and picked up an iPhone 8 and an iPad, both for her. The Rep. we worked with advised us not to relaod the new iPad with the old iPad s… read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
Imy iCloud account is asking for my password & is not
Imy iCloud account is asking for my password & is not accepting the one I have ... so I need to reset the password … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I have an Apple 6Plus phone and an imac computer. My
I have an Apple 6Plus phone and an imac computer. My contacts on my computer are still there but there is no card. I don't know what happened. Maybe with the last update. Anyway I am trying to downloa… read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
1,170 satisfied customers
ITunes keeps rejecting my password and I don't know how to
ITunes keeps rejecting my password ***** I don't know how to reset it … read more
Richard
Richard
Apple Software Engineer
47,179 satisfied customers
My mother had someone set up her phone with iTunes and
Hello, my mother had someone set up her phone with iTunes and icloud and she doesn't remember the password I can answer all the security questions but her birthdate must have been entered wrong. I hav… read more
Patrick Evans
Patrick Evans
Network Engineer
MS
125 satisfied customers
My Mac is.requiring Icloud pw to log in. I followed
My Mac is.requiring Icloud pw to log in. I followed instructions on iforgot, but it still won't accept. … read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
I can't find the iCloud account on my iPad. Where is it? I
I have inherited my deceased aunt's iPad. I want to delete her info as well as her granddaughter's info so that I can put my own info in for iTunes. … read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
Actualy - it's my iTunes account. Get a msg that my Apple ID
Actualy - it's my iTunes account. Get a msg that my Apple ID had been disabled.... help! … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I have an old iMac running OS10.6.8, I don't use it very
I have an old iMac running OS10.6.8, I don't use it very much these days but today was using it and discovered that mail no longer updates and I cannott see my latest incoming mail. I have tried delet… read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
Case100304453862 I was sent an email to update my password
case100304453862 I was sent an email to update my password ***** was not advised that the email access would expire in 3 hours. I did not look at my emails until the access had expired. What do I do n… read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I have an iMac which was left on the charger & forgotten
I have an iMac which was left on the charger & forgotten about for some days. When I turned it on again it came up with 'Activation Lock' and every ID & password ***** have listed does not work. Don't… read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
IPhone Backup MacOS Seirra (Version 10.12.4) iPhone 6
iPhone BackupMacOS Seirra (Version 10.12.4) iPhone 6 (10.3.1)I had to perform a back through iTunes (12.6.0) because of my phone carrier settings. I have ALWAYS used iTunes for backups with no problem… read more
Danny Coloma
Danny Coloma
Apple Certified Macintosh Technician, ACSP, APP
20 satisfied customers
I have been getting messages to update my password popping
I have been getting messages to update my password ***** up every few seconds on my wife's iPad, a few times a day on my iPod and it refuses to take the latest password. The trouble arises, I think fr… read more
Mike
Mike
Mac Medic
8,567 satisfied customers
Every time I set up a new password, Apple rejects it and I
Every time I set up a new password, Apple rejects it and I am so tired of playing these dumb games! … read more
Alex Lako
Alex Lako
JustAnswer Expert
Electronics Engineering Technologist
33 satisfied customers
My wife has an iPad 2. She was told to upgrade to a new IOS
My wife has an iPad 2. She was told to upgrade to a new IOS version .When she tried to do so, the first thing that happened is that the screen went blank except for an iTunes icon and a depiction of a… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
iTunes problem. "Movie has been downloading all night
iTunes problem. "It's a Wonderful Life" has been downloading for about 18 hours. It keeps stating there are 11 minutes left to download. My computer connection has always been very fast (clearly, I ha… read more
Brandon M.
Brandon M.
System Administrator
Vocational, Technical or Trade Scho
2,143 satisfied customers
hello. I have been working with apple support to no avail
hello. I have been working with apple support to no avail as of yet and have another phone appt scheduled with them later this evening. Problem: I updated to lion operating system and icloud in order … read more
Mike
Mike
Mac Medic
8,567 satisfied customers
I had a support call online for several days trying to get
I had a support call online for several days trying to get it fixed so I could get iTunes to let me get it to download the songs, art, etc. I called in a request, and the support tech transferred me t… read more
Mike
Mike
Mac Medic
8,567 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x