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Have OSX 10.6.8. Have OSX 10.6.8 want to update to OSX

Customer Question
Have OSX 10.6.8. Technician's...

Have OSX 10.6.8.

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

Have OSX 10.6.8 want to update to OSX 10.9.5

Technician's Assistant: How long has this been going on with your Apple device? What have you tried so far?

Have downloaded this file on to my desk top , but want to know how to load this new OS on to my system.

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

I Mac10,1 OSX

Technician's Assistant: What have you tried so far with your laptop? Have you installed any updates recently?

No ( its not a laptop ) i have only downloaded the file of OSX10.9.5

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

NO just this

Submitted: 8 months ago.Category: Mac
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Answered in 22 hours by:
12/11/2017
Mac Support Specialist: syseng, Systems Engineer replied 8 months ago
syseng
syseng, Systems Engineer
Category: Mac
Satisfied Customers: 7,937
Experience: Systems Engineer with over 18 years experience in configuration, integration and troubleshooting
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Hello,

My name is David.

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