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Can you help with Apple TV? Not sure of model without doing…

Customer Question
Can you help with...

Can you help with Apple TV?

Technician's Assistant: What Apple model do you have? How old is it?

Not sure of model without doing some searching. Probably had it 3years.

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Yes. The problem i am having is with the remote. It all seems to work except for the top portion where you want to scroll from. Nothing is happening.

Submitted: 7 months ago.Category: Mac
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Answered in 10 hours by:
12/11/2017
Mac Support Specialist: Richard, Apple Software Engineer replied 7 months ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,234
Experience: IT Engineer for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me please what you have tried to do already to resolve this?

Please let me know

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Customer reply replied 7 months ago
I solved the problem directly with Apple. I made a mistake signing in & paying $ for your service. Apologies. Please reverse any charges & close this file. Thank you.
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