Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Lost password re set password does work can't upgrade

Customer Question
Lost password ***** set...

Lost password ***** set password ***** work can't upgrade software on iMac

Technician's Assistant: When did you last update your software?

Last time update was available about a year ago

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Not that i know of

Submitted: 7 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 14 hours by:
12/11/2017
Mac Support Specialist: Richard, Apple Software Engineer replied 7 months ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,276
Experience: IT Engineer for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Are you referring to the password ***** your Apple ID or for the actual Mac itself?

Please let me know

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I'm on a 2013 27" iMac OS10.13.4. I'm still using iWeb for
Hi. I'm on a 2013 27" iMac OS10.13.4. I'm still using iWeb for my websites and up til yesterday had a dedicated user (they're all me) for each of them to keep them separate. For some reason, I can't r… read more
Harry
Harry
3 satisfied customers
Forgot my iTunes password, Over a year ago, The password my
The password ***** daughter made for me about four years ago … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
When I go into iTunes there is a screen that pops up with
Hi. When I go into iTunes there is a screen that pops up with the heading iTunes but inside the box it is flashing password ***** you cannot do anything. It seems to freeze … read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
I am trying to log into turbotax online for the first time.
I am trying to log into turbotax online for the first time. I have the disc version of this year's program, but my Mac is too old to update to the setting that it needs. I am not knowledgeable in the … read more
Robert M.
Robert M.
Bachelor\u0027s Degree
3,166 satisfied customers
Trying to reset password, failed. Desk top iMac. Safari. I
I registered on this website about a year ago, but it won't accept my password. They send a new password ***** it must recopied and pasted, and I can't do that. … read more
Jon
Jon
Bachelors Degree
710 satisfied customers
I am on Mac High Sierra version 10.13.2. Also I have Office
I am on Mac High Sierra version 10.13.2. Also I have Office 11 version 14.7.1. Do I need to upgrade? If so, how? … read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
200 satisfied customers
G'day - can you explain please how I upgrade to at least OS
G'day - can you explain please how I upgrade to at least OS x 10.10.5 when Im currently running 10.8.5 (yes don't laugh). Any help would be appreciated. … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
625 satisfied customers
I've used Excel for years with no problems. I have a new
I've used Excel for years with no problems. I have a new iMac desktop with a more current OS and Excel version than I have been using. … read more
Richard
Richard
Apple Software Engineer
47,276 satisfied customers
I have an Apple iPad 16GB. I had a mini Apple iPad that my
HI, I have an Apple iPad 16GB. I had a mini Apple iPad that my daughter bought me approximately four years ago. Will I lost/left it in my hotel room on a trip to NY two and a half years ago. My iPad k… read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
I need to reset my Apple ID and password as well as update
I need to reset my Apple ID and password ***** well as update my pay pal. … read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I am suddenly unable to get into apple songs that I have
I am suddenly unable to get into apple songs that I have bought and paid for from apple. they ask for an apple id and I have given it to them and they claim my email address isn't valid and the passwo… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Just bought a 1 year old iMac and it doesn't let me update
Just bought a 1 year old iMac and it doesn't let me update the software from the app store. It puts up the apple Id from the previous owner and I haven't been able to change it to mine and I don't hav… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I try to open my Chase Bank app to take a picture of checks
i try to open my Chase Bank app to take a picture of checks to deposit, and i get "an ssl error has occurred and a secure connection to the server cannot be made" i have an iphone 5C, and i'm not sure… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
My ipad won't update or restore. ***** ***** , The ipad
Customer: Hi my ipad won't update or restore. ***** ***** … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I replaced my PC with an Apple iMac (Intel 64 bit i5 chip).
I replaced my PC with an Apple iMac (Intel 64 bit i5 chip). I purchased the Microsoft Office for Mac's and have it installed and working fine. The problem is I do not have "Publisher" capability, like… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I have a MacBook Pro less than two years old and an Imac I
I have a MacBook Pro less than two years old and an Imac I bought about four to five years ago which is running OS 10.4.8. When I got the MacBook Pro, I quit using the Imac but i would like to use it … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I have 2.16 GHz Intel Core 2 Duo iMac. I was getting my hard
I have 2.16 GHz Intel Core 2 Duo iMac. I was getting my hard drive replaced earlier this year and I bought Snow Leopard for my Mac Mini. The technician said - You should install it on your iMac. I sai… read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
I reinstalled my Snow Leopard 10.6, and lost the software letting
I reinstalled my Snow Leopard 10.6, and lost the software letting me scroll with the wireless mouse. I downloaded the mouse software, tried to install it, and got the message that it required 10.6.1 o… read more
Jesse
Jesse
Apple Consultant
Some College
2,052 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x