Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I have an Apple iPad Pro 10.5 I just bought it and the

Customer Question
I have an Apple...

I have an Apple iPad Pro 10.5 I just bought it and the keyboard all of a sudden split one part of it on the left side and the other part on the right side can you tell me what’s going on thank you Did you see what I wrote

Technician's Assistant: What Operating System (OS) are you running on your iPad?

Did you see what I wroteThe latest oneI hope that answers your question

Technician's Assistant: The Mac Technician will be able to walk you through that. How long has this been going on with your iPad? What have you tried so far?

Are you still there?

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

This just started today maybe about an hour ago and I haven’t done anything with it

Submitted: 8 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 1 minute by:
12/10/2017
Mac Support Specialist: Vinod Menon, Support Specialist replied 8 months ago
Vinod Menon
Vinod Menon, Support Specialist
Category: Mac
Satisfied Customers: 3,026
Experience: worked as a Tech support Associate for Apple products
Verified

Hi

Don't worry. Just place one finger on one part of the keyboard and another finger on the second part of the keyboard, then swipe and merge them together.

Let me know if that helps.

Thank you

Vinod

Ask Your Own Mac Question
Mac Support Specialist: Vinod Menon, Support Specialist replied 8 months ago

If that does not resolve your issue, you can find a keyboard icon on the keyboard (usually the bottom right).

Tap and hold on it and select "dock and merge".

That should resolve the issue.

Let me know.

Ask Your Own Mac Question
Customer reply replied 8 months ago
It worked
Why did that do that??
Customer reply replied 8 months ago
Why is that ?
Mac Support Specialist: Vinod Menon, Support Specialist replied 8 months ago

Great to know that :)

You may have inadvertently clicked on the keyboard icon and then clicked on "split". That caused the keyboard to split

If we are done, I would appreciate if you could rate my service.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Vinod Menon Your Own Question
Vinod Menon
Vinod Menon
Vinod Menon, Support Specialist
Category: Mac
Satisfied Customers: 3,026
3,026 Satisfied Customers
Experience: worked as a Tech support Associate for Apple products

Vinod Menon is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

3,026 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I have large size iPAD.It is displaying a split screen. I
I have large size iPAD.It is displaying a split screen. I wish to return to a single view screen;that is eliminate the split screen. … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I want to get rid of split screen on my ipad. How do I find
I want to get rid of split screen on my ipad JA: What Operating System (OS) are you running on your iPad? Customer: How do I find out? It's updated to the latest JA: The Mac Technician will be able to… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
My iPad has some locked itself up. i was searching for
My iPad has some locked itself up. i was searching for something I heard on ABC radio and went a site owned by the Daily Telegraph which needed me to sign on and subscribe. i didn't want to do that bu… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
I have a Logitech create backlit keyboard for my iPAD PRO
I have a Logitech create backlit keyboard for my iPAD PRO can't FIND WHERE TO STOP?CONTROL THE ONSCREEN STATUS BOX THAT OBSCURES PART OF THE SCREEN WHERESAFARI PITS THE LITTLE SYMBOL TO CLOSE THE BROW… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
My screen keeps splitting in half, how do I stop that
My screen keeps splitting in half, how do I stop that happening … read more
Shefin
Shefin
Technical Support Executive
Engineering Diploma
1,575 satisfied customers
My Smart Keyboard is not working. IPad Pro (12.9-inch) I
I bought my iPad about 6 months ago. My old lap top finally died, so I took out my iPad and my son programmed everything. The only problem is that the keyboard is not functioning at all. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
My logitech slim combo keyboard no longer works with my iPad
my logitech slim combo keyboard no longer works with my iPad pro (10.5) … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Keyboard on iPad has split in two. How can I put it back
Keyboard on iPad has split in two. How can I put it back together? … read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
200 satisfied customers
In a horizontal position my iPad stays in a split screen
In a horizontal position my iPad stays in a split screen mode and will not go full screen … read more
RandyNetwork Tech
RandyNetwork Tech
1,755 satisfied customers
After opening email get split screen. Right side is about
After opening email get split screen. Right side is about account on iPhone which I don't have. Both sides appear to be locked. Also a blank white box with x in upper left corner appears on screen. Cl… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Advise set up password and ID for IPAD PRO 10.5. PRO 10.5.
Advise set up password ***** ID for IPAD PRO 10.5 JA: What kind of Apple device do you have? What Operating System (OS) are you running? Customer: PRO 10.5 JA: How long has this been going on with you… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I'm trying to get rid of the double screen and I can't do
Hi mike I'm trying to get rid of the double screen and I can't do it … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,388 satisfied customers
Want get rid of split screen for iPad just bought newest
Want get rid of split screen for iPad just bought newest version … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have an iPad Pro, 12.9" 128GB with the Apple Smart
I have an iPad Pro, 12.9" 128GB with the Apple Smart Keyboard. I hve learned it is impossible to access the text dctation feature while the Smart Keyboard is mated to the iPad Pro. This problem has al… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I have two screens side by side that I can't seem to get
I have two screens side by side that I can't seem to get back to one screen. … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
I bought a iPad Pro...how do I get to split screen on it.
I bought a iPad Pro...how do I get to split screen on it. How do I find user manual to load onto my iPad pro… read more
Lachard Binkley
Lachard Binkley
System Desktop Analyst
Comptia certfication
18 satisfied customers
Why does the keyboard present to the middle of the screen when
Why does the keyboard present to the middle of the screen when typing? Most of time I can not see what I am typing until I close the keyboard.h… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
3,026 satisfied customers
Today I bought an Ipad mini. In running the set up, it would
Today I bought an Ipad mini. In running the set up, it would not accept my email address which as follows, [email protected] It said that this was not my address. A very long time ago I did have a differ… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
3,026 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x