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I purchased a MacBook Pro in Guam in July 2018. I cannot add
I purchased a MacBook Pro in Guam in July 2018. I cannot add certain programs without a password ***** I do not know what it is. How can you assist me in learning the password. … read more
Richard
Richard
Apple Software Engineer
49,187 satisfied customers
I have a 2012 MacBook Air. I upgraded to High Sierra and
I have a 2012 MacBook Air. I upgraded to High Sierra and have had problems since. Very slow and freezes often. Doesn't show all postings in Facebook. Can I go back to another OS? … read more
Michael T
Michael T
1,550 satisfied customers
I'm about to replace my internal hard drive on my Mac based
Hey Ashik - I'm about to replace my internal hard drive on my Mac based on your recommendations last week. Couple questions first:This is the drive I'm planning to install: https://amazon.com/gp/produ… read more
Ashik
Ashik
Master's Degree
9,348 satisfied customers
My MacBook Pro seems to have frozen in place. I am trying to
My MacBook Pro seems to have frozen in place. I am trying to make a book of pictures … read more
Ashik
Ashik
Master's Degree
9,348 satisfied customers
My MacBook Air is frozen, frozen. Can't do anything, can't
My MacBook Air is frozen, frozen. Can't do anything, can't turn it off, can't -- … read more
Ashik
Ashik
Master's Degree
9,348 satisfied customers
My MacBook Pro just quit. Completely went blank w/ no sound
My MacBook Pro just quit. Completely went blank w/ no sound or warning. … read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I have a MacBook Pro, and a "Installing Application" keeps
I have a MacBook Pro, and a "Installing Application" keeps running and running. How do I shut this down? … read more
Ashik
Ashik
Master's Degree
9,348 satisfied customers
My macbook pro will not load past 50% : 2010 / 2011 running
its was in hibernate mode, i opened the lid and nothing happened. so pressed the power button a few times and no reaction. in the end i press and held the power button to reboot, now it reboots as me for my password ***** the loader then does not go past 50%. also I can see thin blue lines on the screen - very faint … read more
Dustin
Dustin
Support Technician
8,066 satisfied customers
Mine is fairly complicated. I have a iMac from 2010 that
Mine is fairly complicated. I have a iMac from 2010 that runs OSX10.6.8. When we came back from the holidays, the screen will not illuminate. The computer worked fine, I have to use a flashlight to se… read more
Dustin
Dustin
Support Technician
8,066 satisfied customers
My Macbook Pro 13-inch (Mid 2010) is frozen. Since my keyboard has
Hi, my Macbook Pro 13-inch (Mid 2010) is frozen. Since my keyboard has been coffee-spilled, the keyboard doesn't work so I can't turn it off with the power button. If I let the battery drain out and s… read more
Johnny  Mack
Johnny Mack
Bachelor's Degree
1,026 satisfied customers
I had a pop-up message that said my USB ports were drawing
I had a pop-up message that said my USB ports were drawing too much power, so one or more were disabled. The front two are now dead. I've tried re-booting and using Command, Option, P and R keys (whic… read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
I was running Archicad, a 3d modeling software, on my 2008
I was running Archicad, a 3d modeling software, on my 2008 17" MacBook Pro when it froze during a complex operation. I could not force quit the application and even when I tried a forced restart with … read more
Pete
Pete
Engineer
Bachelor's Degree
2,954 satisfied customers
my MacBook Pro has frozen on the Netflix website (I also had
my MacBook Pro has frozen on the Netflix website (I also had my AOL email open). On my older MacBook Pro (which I'm on), there's a place to remove the battery. Should I try to remove the battery of th… read more
iteachmac
iteachmac
Electrician / Programmer / Sound design
Vocational, Technical or Trade Scho
864 satisfied customers
Whats going on with my MacBook Pro? Lately often after the
What's going on with my MacBook Pro? Lately often after the computer is asleep, top down, I open the top and the screen does not come awake. I press the caps lock to check if it is 'on' and green ligh… read more
Mac Tech
Mac Tech
Apple Specialist
Bachelor's Degree
888 satisfied customers
my 2007 macbook has a black screen, though it sounds like it
my 2007 macbook has a black screen, though it sounds like it starts up. any ideas? I have tried force quitting, turning it off and restarting it. and control alt delete. still black.… read more
Mac Tech
Mac Tech
Apple Specialist
Bachelor's Degree
888 satisfied customers
I used a USB and then took it out fractions of a second before
I used a USB and then took it out fractions of a second before the indication that this was safe. Its icon did not disappear from the desktop, but i did not notice. Then inserted another USB (looking … read more
Mac Tech
Mac Tech
Apple Specialist
Bachelor's Degree
888 satisfied customers
my apple macbook pro has a frozen screen. I have forced quit
my apple macbook pro has a frozen screen. I have forced quit it a few times and it still has a frozen screen. The screen is frozen with a card game I play often. I am not too computer savvy...Help… read more
Ashik
Ashik
Master's Degree
9,348 satisfied customers
I am in the process of installing Snow Leopard on my Macbook
I am in the process of installing Snow Leopard on my Macbook when all of a sudden everything is frozen at 51%. I can do nothing. I cant force quit ...NOT A THING! Suggestions? It has sat frozen now fo… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
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Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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